Cloudflare is seeking a Customer Experience Manager to lead the post-sale journey, from onboarding to renewal. You will act as a trusted advisor, manage strategic relationships, and collaborate with Sales to drive renewals and growth. The role emphasizes AI-enhanced workflows and data-driven decisions.
The position supports customers across Cloudflare’s global network, with a focus on retention, upsell opportunities, and minimizing churn. Strong negotiation and SaaS experience are essential.
Customer Experience & Renewals Lead in London employer: Cloudflare, Inc.
Cloudflare is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from a culture that prioritises curiosity and continuous improvement, alongside opportunities for professional growth within a leading-edge technology firm. With a focus on meaningful contributions to internet security, team members are empowered to tackle complex challenges while enjoying the support of a diverse and inclusive workplace.
