Cloudflare in Lisbon, Portugal, seeks a Customer Experience Manager to lead the post-sale journey from onboarding through renewal, acting as a trusted business advisor and commercial owner. You will build strategic relationships with key stakeholders, articulate ROI and business value, and maximize renewals with upsell potential.
Collaborating with Sales, Product, Engineering and Support, you will maintain accurate forecasts, design renewal strategies, and drive data-driven opportunities.
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AI-Driven CX Manager: Renewals & Growth in London employer: Cloudflare, Inc.
Cloudflare is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from a culture that prioritises curiosity and continuous improvement, alongside opportunities for professional growth within a leading-edge technology firm. With a focus on meaningful contributions to internet security, team members are empowered to tackle complex challenges while enjoying the support of a diverse and inclusive workplace.
