At a Glance
- Tasks: Assist customers with technical issues and collaborate with engineers to solve challenges.
- Company: Join Cloudflare, a leader in building a better Internet for millions worldwide.
- Benefits: Gain hands-on experience, develop skills, and enjoy a supportive work environment.
- Other info: Dynamic team culture with opportunities for career growth and job shadowing.
- Why this job: Make a real impact while learning about cutting-edge internet technologies.
- Qualifications: Pursuing a degree in Computer Science; familiarity with Linux and scripting languages.
The predicted salary is between 20000 - 30000 € per year.
About Us
At Cloudflare, we are on a mission to help build a better Internet. We run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network improves performance and reduces spam and other attacks.
Location
Available location: London, UK. This role requires you to be able to come into our London office 3x a week.
About The Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We act as the real‑time voice of the customer and help communicate their needs and real‑world use cases back to the rest of the company to build better services and products.
What You’ll Do
As a Technical Support Engineer Intern, you’ll work directly with customers and cross‑functional teams to tackle a variety of technical challenges. You’ll gain hands‑on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company.
Responsibilities
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help create and update technical documentation and run books
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
Skills and Requirements
- Currently pursuing an undergraduate degree in Computer Science or a related field
- Self‑driven and capable of learning new technologies/systems/features with some guidance
- Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
- Experience using Linux
- Experience in command line and tools, including curl, dig, traceroute, openssl and git
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Awareness of what DNS, SSL/TLS and HTTP is and how these function
- Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
- Must be able to work 40 hours a week
- Must be able to commit to a 12‑week program
Bonus Points
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- You are familiar with Cloudflare and have a site actively using our platform
Super Bonus Points
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Equal Opportunity Employment
Cloudflare is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St., San Francisco, CA 94107.
Technical Support Engineer Intern (Summer 2026) employer: Cloudflare Area 1 Security
Cloudflare is an exceptional employer, offering a vibrant work culture in the heart of London where innovation thrives. As a Technical Support Engineer Intern, you'll gain invaluable hands-on experience while collaborating with talented professionals, all within a company recognised for its commitment to diversity and employee growth. With opportunities for job shadowing and skill development, Cloudflare empowers you to build a meaningful career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Intern (Summer 2026)
✨Tip Number 1
Get to know Cloudflare inside out! Familiarise yourself with their products and services, especially how they tackle internet security and performance. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend tech meetups where Cloudflare might be present. Building relationships can give us insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of Linux, scripting languages, and troubleshooting techniques. We recommend working on personal projects or contributing to open-source to showcase your abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Cloudflare.
We think you need these skills to ace Technical Support Engineer Intern (Summer 2026)
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see that you’re genuinely interested in the role and the tech world. Share any relevant projects or experiences that highlight your passion.
Tailor Your Application:Make sure to customise your application for the Technical Support Engineer Intern position. Highlight your skills and experiences that align with the job description. We love seeing how you connect your background to what we do at Cloudflare!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Cloudflare!
How to prepare for a job interview at Cloudflare Area 1 Security
✨Know Your Tech Basics
Brush up on your understanding of the OSI Model and how the Internet works. Be ready to discuss concepts like DNS, SSL/TLS, and HTTP, as these are crucial for a Technical Support Engineer role.
✨Familiarise Yourself with Cloudflare
Take some time to explore Cloudflare’s products and services. If you have a site using their platform, be prepared to share your experience and any insights you've gained from it during the interview.
✨Practice Problem-Solving
Since you'll be tackling technical challenges, practice troubleshooting common issues. Use tools like curl, dig, and traceroute to get comfortable with command-line operations, and think through how you would approach real-world customer problems.
✨Show Enthusiasm for Learning
As an intern, demonstrating a willingness to learn is key. Be ready to discuss how you’ve picked up new technologies in the past and express your eagerness to develop your skills further while working with senior engineers.
