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For Companies At a Glance
- Tasks: Help customers onboard smoothly and troubleshoot technical issues.
- Company: Join a mission-driven team at CloudFactory transforming AI for good.
- Benefits: Competitive salary, medical cover, personal development, and team events.
- Why this job: Make a real impact while growing your skills in a supportive community.
- Qualifications: Bachelor's degree in tech and 2-4 years in customer support or engineering.
- Other info: Be part of a global movement connecting people and technology.
The predicted salary is between 36000 - 60000 £ per year.
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Culture
- Mission-Driven: We focus on creating economic and social impact
- People-Centric: We care deeply about our team's growth, well-being, and sense of belonging
- Innovative: We embrace change and find better ways to do things together
- Globally Connected: We foster collaboration between diverse cultures and perspectives
If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!
Role Summary
As a Customer Onboarding Engineer, you will be the technical accelerator for our newly onboarded customers or existing customers seeking platform transformation. You ensure that new customers can connect their data, configure their workflows, and launch their pilots without friction. You will play the role of a technical troubleshooter, platform enabler and customer success champion.
Responsibilities
- Customer Need Analysis: Run customer workshops to understand their pain points, problems they are trying to solve and how CloudFactory can help them
- Rapid Configuration: Execute technical setups for new client accounts, including SSO integration, IAM user management, and workspace configuration
- Standard Integrations: Connect client data sources to the CloudFactory Platform using our standard connectors
- Client Enablement: Run technical training sessions to teach client teams how to use our "Model Playground," upload datasets, interpret quality reports etc
- Troubleshooting: Serve as the first line of defense for technical friction during the first 90 days.
- Feedback Loop: Document friction points in the onboarding process and work with Internal Product teams for future enhancements
Requirements
Competencies
Education & Experience:
- Education: Bachelor's degree in Computer Science, Information Technology, Management Information Systems or equivalent practical experience
- Work Experience: 2-4 years of experience in Technical Support, Implementation Engineering, or Customer Success Engineering
- Proven track record of onboarding customers to SaaS platforms or technical data products
- Experience working with cross-functional teams (Product, Delivery, Sales)
Technical Skills (Hard Skills):
- API Proficiency: Strong ability to use tools like Postman/cURL to test endpoints; understanding of RESTful architecture, JSON, and authentication methods (Oauth, API Keys)
- Scripting: Basic proficiency in Python or Bash for file manipulation and data cleaning
- Cloud Literacy: Familiarity with cloud storage navigation (AWS S3, Google Cloud Storage, Azure Blob) and file transfer protocols
- Identity Management: Experience configuring SSO (Single Sign-On), SAML, and managing user permissions (IAM) is a strong plus
- Data Formats: expert-level comfort with CSV, JSON, JSONL, and XML
- Computer Vision & ML Exposure: Practical familiarity with Computer Vision libraries (e.g., OpenCV, Pillow, Scikit-image)
- Understanding of image/video data structures (pixel arrays, frame extraction) and annotation formats (COCO, YOLO, JSON, DICOM for medical)
- Ability to troubleshoot ML model inference (understanding confidence scores, IoU, and drift)
- Data Engineering: Experience with cloud storage (AWS S3, GCS, Azure Blob) and basic database querying (SQL/NoSQL)
Professional Skills (Soft Skills):
- Root Cause Analysis: Ability to look at an error log and determine if it's a user error, a platform bug, or a configuration mismatch
- Documentation: A compulsion to document "fixes" into reusable Knowledge Base articles or runbooks
- Client Empathy: The patience to explain technical concepts to non-technical stakeholders
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Periodic team building and social events
At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey! Join us today and be part of our mission to connect people and technology for a better world!
Customer Onboarding Engineer in Reading employer: CloudFactory
Contact Detail:
CloudFactory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Engineer in Reading
✨Tip Number 1
Get to know the company culture before your interview. CloudFactory is all about innovation and collaboration, so show us how you embody those values. Research their mission and think of examples from your experience that align with their goals.
✨Tip Number 2
Practice your technical skills! As a Customer Onboarding Engineer, you'll need to demonstrate your proficiency in tools like Postman and scripting languages. Brush up on your API knowledge and be ready to tackle some practical scenarios during the interview.
✨Tip Number 3
Prepare to discuss your past experiences with onboarding customers. We want to hear about specific challenges you've faced and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers for maximum impact.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the company. Inquire about the team dynamics, ongoing projects, or how they measure success in customer onboarding. This not only shows your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Customer Onboarding Engineer in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Onboarding Engineer role. Highlight your relevant experience in technical support and customer success, and show us how you can help our customers connect their data seamlessly.
Showcase Your Technical Skills: We want to see your technical prowess! Mention your experience with APIs, cloud storage, and any scripting skills you have. If you've worked with tools like Postman or have a knack for troubleshooting, let us know!
Demonstrate Your People Skills: As a Customer Onboarding Engineer, you'll be working closely with clients. Share examples of how you've successfully communicated complex technical concepts to non-technical stakeholders. We love a candidate who can empathise with clients!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at CloudFactory
✨Understand the Mission
Before your interview, take some time to really grasp CloudFactory's mission and values. They’re all about making a real impact with AI and fostering a people-centric culture. Show that you resonate with their goals and can contribute to their mission-driven approach.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in areas like API proficiency, cloud literacy, and scripting. Bring examples of how you've used these skills in past roles, especially in onboarding customers or troubleshooting technical issues. This will demonstrate your capability as a Customer Onboarding Engineer.
✨Prepare for Client Scenarios
Think of specific scenarios where you've successfully onboarded clients or resolved technical challenges. Be ready to walk through your thought process and the steps you took to ensure client success. This will highlight your problem-solving skills and client empathy.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, the tools they use for onboarding, or how they measure success in customer enablement. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
