At a Glance
- Tasks: Lead complex client projects and ensure successful delivery across global teams.
- Company: Join CloudFactory, a mission-driven team transforming AI and data usability.
- Benefits: Competitive salary, medical cover, personal development, and fun team events.
- Other info: Be part of a global community focused on meaningful work and leadership.
- Why this job: Make a real impact while growing in a supportive, innovative environment.
- Qualifications: 7+ years in service delivery or project management with strong stakeholder experience.
The predicted salary is between 70000 - 85000 £ per year.
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Our Culture
- Mission-Driven: We focus on creating economic and social impact
- People-Centric: We care deeply about our team's growth, well-being, and sense of belonging
- Innovative: We embrace change and find better ways to do things together
- Globally Connected: We foster collaboration between diverse cultures and perspectives
If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!
Role Summary
As a Senior Service Delivery Manager (Delivery Owner), you are responsible for the delivery of complex client projects across global and multi-region environments. This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully. Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.
You will support accounts characterised by:
- Global / multi-region delivery
- Executive-level stakeholders
- Specialised talent
- Regulatory and compliance requirements
- Customised delivery solutions
- Frequent change, ambiguity, and escalations
- High operational intensity
Key Responsibilities
Delivery Ownership
- Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
- Lead delivery in complex, fast-changing environments
- Take full accountability for client commitments and outcomes
- Identify risks early and drive resolution
- Lead the resolution of incidents and ensure service continuity
- Balance client expectations with operational and commercial realities
Client & Stakeholder Management
- Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
- Lead governance and delivery discussions
- Provide clear recommendations and solutions
- Challenge unrealistic expectations constructively
- Act as a trusted delivery partner to the client
Cross-Functional Delivery Leadership
- Coordinate project delivery teams at all levels for successful delivery
- Drive accountability and execution across all delivery contributors
- Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
- Remove blockers and manage dependencies
- Influence stakeholders without direct authority
- Support workforce planning for specialised talent needs
Governance & Compliance
- Ensure compliance with contractual, regulatory, legal, and security requirements
- Maintain strong governance and reporting standards
What Sets You Apart
You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity. You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed. You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.
Success Measures
- SLA / KPI delivery
- Client satisfaction and retention
- Delivery against commitments
- Operational stability
- Risk and escalation management
- Governance and compliance adherence
- Effective cross-functional execution
- Revenue and Margin attainment
Requirements
- 7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
- Experience managing complex, multi-country or enterprise accounts
- Strong experience with executive stakeholders and high-pressure delivery environments
- Solid understanding of commercial impact, risk, and workforce coordination
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you'll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we'd love to have you on this journey! Join us today and be part of our mission to connect people and technology for a better world!
Senior Service Delivery Manager in London employer: CloudFactory
At CloudFactory, we pride ourselves on being a mission-driven employer that values innovation, collaboration, and personal growth. Our vibrant work culture fosters a sense of belonging and empowers employees to bring their authentic selves to work, while our commitment to meaningful projects ensures that every team member contributes to impactful outcomes. With competitive salaries, comprehensive benefits, and ample opportunities for professional development, CloudFactory is an exceptional place for those looking to make a difference in the world through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Service Delivery Manager at CloudFactory!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like CloudFactory or be willing to refer you for that Senior Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from CloudFactory who’s on the lookout for their next Senior Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Service Delivery Manager role at CloudFactory!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at CloudFactory. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at CloudFactory
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at CloudFactory. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
