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- Tasks: Help customers onboard smoothly and troubleshoot technical issues with our platform.
- Company: Join a forward-thinking tech company focused on customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Be the hero who empowers clients to harness our innovative technology.
- Qualifications: Degree in tech-related field and experience in customer support or engineering.
- Other info: Collaborative team environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Onboarding Engineer, you will be the technical accelerator for our newly onboarded customers or existing customers seeking platform transformation. You ensure that new customers can connect their data, configure their workflows, and launch their pilots without friction. You will play the role of a technical troubleshooter, platform enabler and customer success champion.
What You Will Do
- Customer Need Analysis: Run customer workshops to understand their pain points, problems they are trying to solve and how CloudFactory can help them.
- Rapid Configuration: Execute technical setups for new client accounts, including SSO integration, IAM user management, and workspace configuration.
- Standard Integrations: Connect client data sources to the CloudFactory Platform using our standard connectors.
- Client Enablement: Run technical training sessions to teach client teams how to use our "Model Playground," upload datasets, interpret quality reports etc.
- Troubleshooting: Serve as the first line of defense for technical friction during the first 90 days.
- Feedback Loop: Document friction points in the onboarding process and work with Internal Product teams for future enhancements.
Qualifications
- Education: Bachelor's degree in Computer Science, Information Technology, Management Information Systems or equivalent practical experience.
- Work Experience: 2-4 years of experience in Technical Support, Implementation Engineering, or Customer Success Engineering. Proven track record of onboarding customers to SaaS platforms or technical data products. Experience working with cross-functional teams (Product, Delivery, Sales).
- Technical Skills (Hard Skills): API Proficiency: Strong ability to use tools like Postman/cURL to test endpoints; understanding of RESTful architecture, JSON, and authentication methods (Oauth, API Keys). Scripting: Basic proficiency in Python or Bash for file manipulation and data cleaning. Cloud Literacy: Familiarity with cloud storage navigation (AWS S3, Google Cloud Storage, Azure Blob).
Customer Onboarding Engineer in Reading employer: CloudFactory Limited
Contact Detail:
CloudFactory Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer onboarding and technical troubleshooting. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past, especially in customer success roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Onboarding Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Onboarding Engineer. Highlight your experience with technical support and onboarding, and don’t forget to mention any relevant skills like API proficiency or cloud literacy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you the perfect fit for this role. Be specific about your achievements and how they relate to the job.
Showcase Your Technical Skills: Since this role involves a lot of technical work, make sure to highlight your experience with tools like Postman or scripting languages like Python. We want to see that you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at CloudFactory Limited
✨Know Your Tech Inside Out
As a Customer Onboarding Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of APIs, RESTful architecture, and tools like Postman. Be ready to discuss how you've used these in past roles to solve customer issues.
✨Showcase Your Customer Success Skills
This role is all about enabling customers. Prepare examples of how you've successfully onboarded clients or resolved their technical challenges. Highlight any workshops or training sessions you've led, as this will show your ability to communicate complex concepts clearly.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Think through how you would troubleshoot common onboarding issues or configure client accounts. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Understand the Company’s Product
Familiarise yourself with CloudFactory's platform and its features. Knowing how the product works and its benefits will allow you to speak confidently about how you can help customers connect their data and configure workflows seamlessly.
