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- Tasks: Help customers onboard smoothly and troubleshoot technical issues with our platform.
- Company: Join CloudFactory, a mission-driven team transforming AI and data usability.
- Benefits: Enjoy competitive salary, medical cover, and personal development opportunities.
- Why this job: Make a real impact while connecting people and technology for a better world.
- Qualifications: Bachelor's degree in IT or related field; 2-4 years in technical support or customer success.
- Other info: Be part of a global community focused on meaningful work and personal growth.
The predicted salary is between 28800 - 48000 £ per year.
At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale. More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.
Our Culture At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:
- Mission-Driven: We focus on creating economic and social impact.
- People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
- Innovative: We embrace change and find better ways to do things together.
- Globally Connected: We foster collaboration between diverse cultures and perspectives.
If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!
Role Summary As a Customer Onboarding Engineer, you will be the technical accelerator for our newly onboarded customers or existing customers seeking platform transformation. You ensure that new customers can connect their data, configure their workflows, and launch their pilots without friction. You will play the role of a technical troubleshooter, platform enabler and customer success champion.
Responsibilities
- Customer Need Analysis: Run customer workshops to understand their pain points, problems they are trying to solve and how CloudFactory can help them.
- Rapid Configuration: Execute technical setups for new client accounts, including SSO integration, IAM user management, and workspace configuration.
- Standard Integrations: Connect client data sources to the CloudFactory Platform using our standard connectors.
- Client Enablement: Run technical training sessions to teach client teams how to use our "Model Playground," upload datasets, interpret quality reports etc.
- Troubleshooting: Serve as the first line of defense for technical friction during the first 90 days.
- Feedback Loop: Document friction points in the onboarding process and work with Internal Product teams for future enhancements.
Competencies Requirements
Education & Experience
- Education: Bachelor's degree in Computer Science, Information Technology, Management Information Systems or equivalent practical experience.
- Work Experience: 2–4 years of experience in Technical Support, Implementation Engineering, or Customer Success Engineering. Proven track record of onboarding customers to SaaS platforms or technical data products. Experience working with cross-functional teams (Product, Delivery, Sales).
Technical Skills (Hard Skills)
- API Proficiency: Strong ability to use tools like Postman/cURL to test endpoints; understanding of RESTful architecture, JSON, and authentication methods (Oauth, API Keys).
- Scripting: Basic proficiency in Python or Bash for file manipulation and data cleaning.
- Cloud Literacy: Familiarity with cloud storage navigation (AWS S3, Google Cloud Storage, Azure Blob) and file transfer protocols.
- Identity Management: Experience configuring SSO (Single Sign-On), SAML, and managing user permissions (IAM) is a strong plus.
- Data Formats: expert-level comfort with CSV, JSON, JSONL, and XML.
- Computer Vision & ML Exposure: Practical familiarity with Computer Vision libraries (e.g., OpenCV, Pillow, Scikit-image). Understanding of image/video data structures (pixel arrays, frame extraction) and annotation formats (COCO, YOLO, JSON, DICOM for medical). Ability to troubleshoot ML model inference (understanding confidence scores, IoU, and drift).
- Data Engineering: Experience with cloud storage (AWS S3, GCS, Azure Blob) and basic database querying (SQL/NoSQL).
Professional Skills (Soft Skills)
- Root Cause Analysis: Ability to look at an error log and determine if it’s a user error, a platform bug, or a configuration mismatch.
- Documentation: A compulsion to document "fixes" into reusable Knowledge Base articles or runbooks.
- Client Empathy: The patience to explain technical concepts to non-technical stakeholders.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Periodic team building and social events
At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey! Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!
Customer Onboarding Engineer employer: CloudFactory Limited
Contact Detail:
CloudFactory Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Engineer
✨Tip Number 1
Get to know CloudFactory's mission and values inside out. When you understand what drives us, you can tailor your conversations to show how your skills align with our goals. This will make you stand out as a candidate who truly gets what we're about!
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events where CloudFactory is present. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that interview.
✨Tip Number 3
Prepare for the technical side of things. Brush up on your API knowledge and scripting skills, especially in Python or Bash. Being able to demonstrate your technical prowess during interviews will show that you're ready to hit the ground running as a Customer Onboarding Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our community at CloudFactory. We can’t wait to see your application!
We think you need these skills to ace Customer Onboarding Engineer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for innovation and making a real impact shine through. We want to see how your values align with our mission-driven culture!
Tailor Your Experience: Make sure to highlight your relevant experience in Technical Support or Customer Success Engineering. We love seeing how you've tackled challenges similar to those our customers face!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially when it comes to technical setups and troubleshooting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CloudFactory Limited
✨Understand the Mission
Before your interview, take some time to really grasp CloudFactory's mission and values. They’re all about making a real impact with AI and fostering a people-centric culture. Show that you resonate with their goals and can contribute to their mission-driven approach.
✨Showcase Your Technical Skills
As a Customer Onboarding Engineer, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with APIs, cloud storage, and scripting languages like Python or Bash. Bring examples of how you've successfully onboarded customers to SaaS platforms in the past.
✨Prepare for Client Scenarios
Think of specific scenarios where you've had to troubleshoot technical issues or run client workshops. Be ready to explain how you approached these situations, what challenges you faced, and how you ensured customer success. This will highlight your problem-solving skills and client empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
