Staff Software Engineer in City of London

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. Our core product, Nliven, is a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both US and UK, and trusted by key organizations on Broadway and the West End, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

We are transforming our engineering culture to align with an Empowered Teams model, embracing Continuous Delivery and focusing on building capabilities to drive higher quality, reliability, and speed. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups.

About The Role

The Staff Software Engineer is a key technical leader and mentor in our engineering organization. This role is responsible for driving modernization of our core product by architecting, developing, and optimizing both frontend and backend systems with a relentless focus on quality, reliability, and architectural excellence. This role requires deep expertise in .NET Core and modern frontend frameworks (React, Angular, or Vue) to build scalable, high‑performance applications. It also requires a deep appreciation for the principles of Site Reliability Engineering (SRE) and DevOps to ensure our systems are stable, observable, and rapidly deployable.

Beyond technical execution, this position is a force multiplier; you will mentor engineers, assist the team in adopting Continuous Delivery practices, and ensure engineering best practices. The Staff Software Engineer plays a pivotal role in system design, risk assessment, and deployment strategies while partnering with Product, Design, and Engineering Leadership to deliver solutions as part of a cross‑functional, empowered product team. This position reports to an Engineering Manager and is expected to take ownership of large‑scale projects, solve complex problems, and elevate the skills and standards of all UK engineers.

About You

You have a strong background in .NET Core and modern frontend frameworks like React, Angular, or Vue, with a deep understanding of both backend and frontend development. You don’t just write code; you mentor, assist, and collaborate with your peers to elevate the entire team’s technical output and skill level. You thrive on the challenge of modernizing an established product and are skilled at designing and building independent services to enable team autonomy and faster delivery. You have experience taking ownership of large‑scale projects, driving architectural decisions, and mentoring junior engineers to foster a culture of technical excellence and continuous learning. You thrive on solving complex challenges related to performance, scalability, and security, ensuring reliable and high‑performance applications. You are comfortable partnering with Product, Design, and Engineering Leadership to deliver technical solutions that align with business goals as a member of an Empowered Product Team.

What You’ll Do

• Drive Architectural Modernization: Actively contribute to the decoupling of our monolithic application, designing and implementing new service‑oriented architectures that enable independent deployment and team autonomy.
• Elevate Quality and Reliability: Introduce and champion SRE principles and automated quality gates into our development lifecycle to ensure high system reliability.
• Be a Force Multiplier for the UK Team: Serve as the most senior technical leader and mentor for the UK‑based engineers, collaborating directly with them.
• Collaborate with Product and Design teams to develop solutions that align with business objectives and deliver high customer value.
• Lead the technical design and architecture of new features and products, making critical decisions about technology stack, system integrations, and architectural patterns.
• Create and maintain comprehensive technical documentation, including system designs, API specifications, and architectural diagrams.
• Lead and participate in code reviews, ensuring adherence to engineering best practices.
• Develop and enforce coding standards, best practices, and design principles across the engineering team.
• Troubleshoot performance bottlenecks and optimize system reliability.
• Stay up to date with emerging technologies, evaluating their potential impact and adoption.
• Contribute to architectural discussions and long‑term technical roadmaps.
• Solve complex technical challenges related to performance, scalability, and security.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Six or more years of full‑stack software development in a SaaS or technology‑driven environment.
• Proficiency in modern frontend frameworks (Angular, React, or Vue).
• Strong backend experience (.NET Core).
• Deep understanding of SQL databases and data modeling best practices.
• Familiarity with Agile framework and methodologies.
• A comprehensive understanding of computer science concepts.
• Strong problem‑solving and analytical skills, with a keen attention to detail.
• Excellent communication skills, able to articulate complex technical concepts clearly.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Strong time management and multitasking skills, balancing multiple projects and priorities.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• JIRA

What We Value

• Find Harmony – We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.
• Have a Clear View – We are transparent and honest, understand our roles, and know how we contribute.
• Be a Fan – We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.
• Welcome All – We are a diverse group of employees that come together as a team, without ego, and do great work.
• Perform at Your Best – We are committed to our customers' success, always willing to listen and improve, to ensure our products exceed expectations.

How We Work

• Radical Curiosity – We Stay Hungry – We approach each day with curiosity and accountability; learning, engaging fully, questioning assumptions, connecting our work to the bigger picture, and always keeping the customer at the center.
• Embrace Change – We Own Outcomes Together – We succeed by holding ourselves accountable, collaborating deeply across teams, embracing change, and continuously improving together.
• Seek Solutions – We Continuously Innovate Together – We focus on solutions and client value by acting decisively, prioritizing what matters most, and turning ideas into results through rapid, iterative action.
• Empathy – We Grow Together – We listen deeply to our customers and to each other, using data, empathy, and mutual respect to grow stronger together.
• Transform – We Raise The Bar – We set high standards, honor our commitments, and move forward every day with a success mindset, driving continuous improvement and quality for our customers.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strive to maintain an environment free of discrimination on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“protected characteristics”). We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Annual salary commensurate with experience
• Annual bonus based on performance and company success
• Volunteer days off
• Working abroad opportunities
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Remote work environment