Technical Analyst (Networks)

We’re looking for a proactive and customer-focused Helpdesk Analyst to join our 1st Line Helpdesk Team. If you\’re someone who enjoys problem-solving, cares about the customer experience, and thrives in an agile environment we’d love to hear from you. Accurately triage and classify incoming customer requests in line with internal policies 1st Line Support Log incidents and service requests received via phone, email, or web portal Information Security ~ Comply with all Group Information Security policies, focusing on confidentiality, integrity, and availability of information assets Experience working in a service desk/helpdesk environment preferred Familiarity with troubleshooting network, connectivity, SIP/VoIP, and UCaaS telephony issues would be an advantage 25 days holiday (rising to 28 with service) + your birthday off ~ Holiday purchase scheme ~ Company pension scheme ~ Life assurance ~ Access to Perkbox, Bonusly, Wisdom App, T2 Hub, and more ~ Cycle to Work, Tech Scheme, and Benevolent Health (all salary sacrifice) ~