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- Tasks: Join our Customer Support Team to help users thrive with our innovative SaaS solutions.
- Company: CloudCall is a dynamic SaaS company focused on customer satisfaction and technological innovation.
- Benefits: Enjoy career development opportunities and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to making a real impact for customers every day.
- Qualifications: Looking for adaptable, detail-oriented communicators with problem-solving skills and a customer-first mindset.
- Other info: Experience with cloud technologies and automated dialing systems is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Our core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.
Are you ready for the challenge?
What are we all about?
At CloudCall we love software and how technology is constantly changing. It's this belief that drives us to work closely across sectors to understand the business needs of our customers – from a number of different industries.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.
Day-to-day, you will: Following a successful implementation our Customer Support Team provide a key element of our customers ongoing CloudCall experience. The team consists of 1st, 2nd & 3rd line support functions providing resolutions to customer issues within our defined SLA’s. Communication into the team can be via phone, email, web based portal, live chat or internally generated.
Our Support Team are highly motivated toward customer satisfaction and are therefore extremely customer focused. Our ethos is to be positive and accommodating, to treat each customer individually and remain driven to ensure that we offer the highest level of support at all times. Going above and beyond for the benefit of our customer or colleagues is never discouraged.
As a well-rounded Customer Support Specialist your Skills and Experiences likely include:
- Ability to follow procedures
- Ability to work under pressure
- Adaptable approach to customer needs
- Attention to detail
- Clear communicator
- Have had experience of working within a busy team
- Methodical problem-solving skills
- Organisation and prioritisation
- Punctuality and reliability
- Quick learner
- Self-motivated
- Ability to clearly explain a resolution to end users of varying technical ability
- Experience of automated dialling systems (Power/Progressive)
- Experience of cloud based technologies
What does CloudCall offer you?
We are a growing SaaS company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out a development plan and make a real difference to your career.
Customer Support Specialist employer: CloudCall
Contact Detail:
CloudCall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarize yourself with CloudCall's products and services. Understanding the technology and how it benefits customers will help you communicate effectively during the interview and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This aligns with CloudCall's ethos of being positive and accommodating.
✨Tip Number 3
Highlight your adaptability and problem-solving skills. Be ready to discuss situations where you've had to adjust your approach to meet diverse customer needs, as this is crucial for a Customer Support Specialist.
✨Tip Number 4
Prepare to discuss your experience with cloud-based technologies and automated dialing systems. Being knowledgeable about these tools will show that you're ready to hit the ground running in this fast-paced environment.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with CloudCall's core values and mission. Highlight how your personal values align with their focus on customer satisfaction and innovation in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer support, particularly in SaaS or technology environments. Showcase your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and technology. Use specific examples from your past experiences to demonstrate your adaptability and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your communication skills, experience with cloud-based technologies, and any familiarity with automated dialing systems. Make sure to mention your ability to explain technical concepts to non-technical users.
How to prepare for a job interview at CloudCall
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers and improving their experience. Share examples from your past where you went above and beyond to assist a customer, as this aligns with CloudCall's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you faced challenges in a support role and how you resolved them. Highlight your methodical approach and attention to detail, which are crucial for a Customer Support Specialist.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms. Since you'll be dealing with users of varying technical abilities, showcasing your clear communication skills during the interview will be essential.
✨Emphasize Adaptability and Teamwork
CloudCall values a collaborative environment, so be ready to talk about how you've adapted to different customer needs and worked effectively within a team. Share experiences that highlight your ability to thrive under pressure.
