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- Tasks: Support consultants in managing employee benefits and client relationships.
- Company: Join CloudBenefits, a leader in corporate pensions and employee benefits since 2014.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on empathy and community engagement.
- Why this job: Make a real impact by enhancing employee benefits and promoting inclusivity.
- Qualifications: 4+ years in employee benefits with strong communication and organisational skills.
The predicted salary is between 38000 - 45000 £ per year.
CloudBenefits Limited provides clear, focused advice to guide clients through corporate pensions and employee benefits. Offering a flexible and streamlined employee benefits platform designed to cater to the diverse needs of employees and businesses. Since 2014, CloudBenefits has been committed to helping companies simplify and enhance employee benefits while promoting inclusivity, empathy, and community engagement. By understanding the unique culture and aspirations of each client, CloudBenefits delivers tailored solutions that make a true impact.
As part of the employee benefits team, we are looking for a Senior Health and Group Risk Administrator. You will be responsible for providing pro-active administration support to our consultants, to assist in the retention of our existing SME & Corporate client accounts and to help with new business enquiries. The products we deal with include Group Life assurance, Group Income Protection, Group Critical Illness, Private Medical Insurance, Health Cash Plans and Dental including flex/voluntary policies too.
Your Responsibilities:
- Obtaining quotes from insurers and completing market reviews
- Collating market reviews and drafting reports
- Updating member data and processing renewal accounts
- Facilitating claims and liaising with the insurer to achieve effective claims outcome
- Proof reading and helping the comms team with communication materials
- Replying to client queries in a timely manner
You will liaise with insurers to negotiate preferred terms, sometimes attend client meetings, and draft recommendation reports. You will have excellent verbal and written communication skills, attention to detail, a reliable working attitude and a professional client focused approach. This is a full-time, hybrid role based in Bristol. Applicants from other locations in the UK will be considered. Salary range is £38,000 to £45,000 depending on experience.
Qualifications & Skills:
- Strong Communication and Customer Service skills, with an emphasis on client interaction and relationship management.
- Knowledge of health and risk employee benefits administration.
- Attention to detail, problem-solving abilities, and organisational skills to manage and execute comprehensive benefits programs.
- Proactive and empathetic approach to supporting employee needs and delivering tailored solutions.
- At least 4 years' experience of working within an employee benefits insurer and/or brokerage.
Responsibilities (Continued):
- Manage the volume and prioritisation of work, and deliver a higher standard of service than competitors to retain clients and exceed the expectations of new clients, which includes:
- Understanding of, and adherence to, regulatory requirements and internal policies
- Delivery of high levels of customer service
- Attention to detail and accuracy
- Strong verbal and written communication skills
- Team working and flexibility
- Methodical and organised working practices to meet deadlines
- IT literacy, in particular Excel and other Microsoft products
Preferred Skills:
Whilst there are some key skills listed, we welcome applications from all. Ultimately, a person who is a good fit for our business is the most important requirement. Ideally hold some of the following CII professional qualifications (IF7, GR1) although this is not essential, you would be required to work towards these. Knowledge of both Group risk & Health insurance products and market.
Senior Health and Risk Employee Benefits Administrator in West Bromwich employer: CloudBenefits Limited
Contact Detail:
CloudBenefits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Health and Risk Employee Benefits Administrator in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching CloudBenefits and understanding their approach to employee benefits. We want to see your enthusiasm for our mission and how you can contribute to our team. Tailor your responses to show how your experience aligns with our values.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. We recommend focusing on common questions related to health and risk employee benefits, so you’re ready to impress us with your knowledge.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We love candidates who take the initiative and show genuine interest in joining our team.
We think you need these skills to ace Senior Health and Risk Employee Benefits Administrator in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in health and risk employee benefits. We want to see how your skills align with what we do at CloudBenefits, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail, so let’s see it in action!
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and deliver tailored solutions, so give us a glimpse of your proactive approach!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at CloudBenefits!
How to prepare for a job interview at CloudBenefits Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and risk employee benefits. Familiarise yourself with the products mentioned in the job description, like Group Life assurance and Private Medical Insurance. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively interacted with clients in the past. Think about times when you’ve resolved issues or provided exceptional service, as these stories will highlight your customer service skills.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, so be ready to discuss how you ensure accuracy in your work. You might want to bring up specific instances where your attention to detail made a difference, whether it was in drafting reports or processing claims.
✨Be Proactive and Empathetic
CloudBenefits values a proactive and empathetic approach, so think about how you can demonstrate these qualities during your interview. Share examples of how you've gone above and beyond to support clients or colleagues, showing that you understand the importance of tailored solutions.