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- Tasks: Support consultants in managing employee benefits and client accounts with a proactive approach.
- Company: Join CloudBenefits, a leader in simplifying employee benefits since 2014.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on community engagement and tailored solutions.
- Why this job: Make a real impact by enhancing employee benefits and promoting inclusivity.
- Qualifications: 4+ years in employee benefits, strong communication, and customer service skills.
The predicted salary is between 38000 - 45000 £ per year.
CloudBenefits Limited provides clear, focused advice to guide clients through corporate pensions and employee benefits. Offering a flexible and streamlined employee benefits platform designed to cater to the diverse needs of employees and businesses. Since 2014, CloudBenefits has been committed to helping companies simplify and enhance employee benefits while promoting inclusivity, empathy, and community engagement. By understanding the unique culture and aspirations of each client, CloudBenefits delivers tailored solutions that make a true impact.
As part of the employee benefits team, we are looking for a Senior Health and Group Risk Administrator. You will be responsible for providing pro-active administration support to our consultants, to assist in the retention of our existing SME & Corporate client accounts and to help with new business enquiries. The products we deal with include Group Life assurance, Group Income Protection, Group Critical Illness, Private Medical Insurance, Health Cash Plans and Dental including flex/voluntary policies too.
Your Responsibilities:
- Obtaining quotes from insurers and completing market reviews
- Collating market reviews and drafting reports
- Updating member data and processing renewal accounts
- Facilitating claims and liaising with the insurer to achieve effective claims outcome
- Proof reading and helping the comms team with communication materials
- Replying to client queries in a timely manner
You will liaise with insurers to negotiate preferred terms, sometimes attend client meetings, and draft recommendation reports. You will have excellent verbal and written communication skills, attention to detail, a reliable working attitude and a professional client focused approach. This is a full-time, hybrid role based in Bristol. Applicants from other locations in the UK will be considered. Salary range is £38,000 to £45,000 depending on experience.
Qualifications & Skills:
- Strong Communication and Customer Service skills, with an emphasis on client interaction and relationship management.
- Knowledge of health and risk employee benefits administration.
- Attention to detail, problem-solving abilities, and organisational skills to manage and execute comprehensive benefits programs.
- Proactive and empathetic approach to supporting employee needs and delivering tailored solutions.
- At least 4 years’ experience of working within an employee benefits insurer and/or brokerage.
Responsibilities (Continued):
- Manage the volume and prioritisation of work, and deliver a higher standard of service than competitors to retain clients and exceed the expectations of new clients, which includes:
- Understanding of, and adherence to, regulatory requirements and internal policies
- Delivery of high levels of customer service
- Attention to detail and accuracy
- Strong verbal and written communication skills
- Team working and flexibility
- Methodical and organised working practices to meet deadlines
- IT literacy, in particular Excel and other Microsoft products
Preferred Skills:
Whilst there are some key skills listed, we welcome applications from all. Ultimately, a person who is a good fit for our business is the most important requirement. Ideally hold some of the following CII professional qualifications (IF7, GR1) although this is not essential, you would be required to work towards these. Knowledge of both Group risk & Health insurance products and market.
Senior Health and Risk Employee Benefits Administrator employer: CloudBenefits Limited
Contact Detail:
CloudBenefits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Health and Risk Employee Benefits Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and risk benefits space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching CloudBenefits and its approach to employee benefits. Understand their values around inclusivity and community engagement. Tailor your responses to show how your experience aligns with their mission.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms. Get comfortable discussing your experience with health and risk employee benefits.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the CloudBenefits team. Let’s make it happen!
We think you need these skills to ace Senior Health and Risk Employee Benefits Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in health and risk employee benefits. We want to see how your skills align with what we do at CloudBenefits, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, make sure your application reflects that. Use clear, concise language and proofread your documents to avoid any typos. We love attention to detail!
Highlight Your Proactive Approach: We’re looking for someone who takes initiative, so share examples of how you’ve gone above and beyond in previous roles. Whether it’s managing client relationships or streamlining processes, let us know how you’ve made a difference!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CloudBenefits Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of health and risk employee benefits. Familiarise yourself with the products mentioned in the job description, like Group Life assurance and Private Medical Insurance. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you've successfully managed client relationships or resolved queries. This will demonstrate your ability to connect with clients effectively.
✨Be Proactive and Empathetic
During the interview, highlight your proactive approach to problem-solving and your empathy towards employee needs. Share specific instances where you've tailored solutions for clients, as this aligns perfectly with CloudBenefits' values.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to client engagement or how they measure success in the employee benefits team. It shows you're engaged and keen to understand their culture better.