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- Tasks: Lead global communications strategy and elevate Cloudbeds' voice in hospitality tech.
- Company: Join Cloudbeds, a remote-first company transforming the hospitality industry.
- Benefits: Enjoy remote work, wellness Fridays, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusion and equal opportunity.
- Why this job: Shape the narrative of a fast-growing SaaS company and influence the future of hospitality.
- Qualifications: Extensive experience in communications and a strong network in hospitality media.
The predicted salary is between 60000 - 80000 ÂŁ per year.
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started.
We’re looking for a Head of Communications to own our global narrative and elevate Cloudbeds as a leading voice for hospitality technology and the industry at large. This is a senior, high-impact individual contributor role for an experienced communications leader who wants strategic ownership, executive access, and the opportunity to influence how the industry thinks. As Head of Communications, you’ll be the primary owner of Cloudbeds’ external voice. You’ll report to the VP of Marketing and collaborate closely with executive leadership, regional leadership, and our PR agency to define and amplify our point of view across media, thought leadership and industry presence worldwide.
You will:
- Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility and industry influence.
- Define Cloudbeds’ positions on key industry topics, including the role of AI and the future of travel booking, hotel operations and guest experience, and translate them into strong narratives that align with Cloudbeds brand and market positioning.
- Lead all company press releases and major announcements, ensuring clear, compelling and consistent messaging.
- Create and shape thought leadership in collaboration with Content Marketing, including bylines, op‑eds, keynote narratives and industry commentary.
- Act as a spokesperson for Cloudbeds in select media interviews, podcasts and industry events.
- Proactively identify and secure high‑value speaking opportunities for Cloudbeds executives at major global conferences and events.
- Prepare executives for external visibility through messaging frameworks, media training and presentation coaching.
- Own the development of keynote decks, executive presentations and event materials in partnership with field marketing.
- Build and maintain strong relationships with journalists, editors and industry influencers across trade, hospitality and mainstream media.
- Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader.
- Serve as the primary liaison with PR agencies – setting direction, reviewing performance and ensuring alignment with business priorities.
- Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.
This is a chance to shape the public narrative of a fast-growing global SaaS company at a pivotal moment for the hospitality industry. You’ll have real influence, executive access and the opportunity to help define how hotels think about the future.
What You Bring to the Team
We’re looking for a seasoned communications professional who thrives as a trusted, senior‑level contributor that can own both strategy and execution. You bring:
- Extensive experience in communications, PR or corporate messaging within hospitality, hotel tech or adjacent B2B SaaS industries.
- A strong network of hospitality media, industry analysts, hoteliers, consultants and influencers.
- Deep familiarity with major global hospitality and technology events – and how to maximize executive presence at them.
- Exceptional messaging instincts and the ability to articulate a clear, provocative point of view.
- Excellent writing and verbal communication skills – equally comfortable on stage, on camera, on a podcast or behind the keyboard.
- Experience partnering closely with senior executives and serving as a trusted communications advisor.
- A self‑directed, roll‑up‑your‑sleeves mindset – you’re strategic, but you’re not afraid to do the work.
What Success Looks Like
Cloudbeds has a clear, differentiated and compelling point of view that consistently shows up across media, events, executive communications and thought leadership. Our executives are visible, well‑prepared and increasingly sought after as industry voices at top‑tier global hospitality and technology events. Media coverage is proactive, high‑quality and aligned to our strategic priorities – reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. Major announcements and narratives are sharp, cohesive and elevate our brand positioning in the market. Communications is viewed internally as a strategic growth driver and trusted partner to leadership.
Discover Our Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays – enjoy an extra long weekend every month
- Full Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer.
Everyone is Welcome – A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates diversity in our global team! We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf‑blind and deaf‑disabled individuals to apply. If a reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201‑7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language interpreter when needed as a reasonable accommodation for the hiring processes.
Head of Communications employer: Cloudbeds
Contact Detail:
Cloudbeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Communications
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the hunt for the Head of Communications role. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your expertise! Create content that showcases your knowledge about hospitality tech and communications. Whether it's a blog post or a LinkedIn article, this can position you as a thought leader and catch the eye of hiring managers.
✨Tip Number 3
Prepare for interviews by researching Cloudbeds thoroughly. Understand their mission, values, and recent news. This will help you tailor your responses and demonstrate your genuine interest in transforming hospitality with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cloudbeds team.
We think you need these skills to ace Head of Communications
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see how you can connect with our mission of transforming hospitality and how your experience aligns with that vision.
Tailor Your Narrative: Make sure to customise your application to reflect the specific role of Head of Communications. Highlight your relevant experience in communications and PR, especially within the hospitality or tech sectors, to show us why you're the perfect fit.
Be Clear and Compelling: Your writing should be sharp and engaging. Use clear language to convey your ideas and ensure your messaging aligns with Cloudbeds' brand voice. Remember, we’re looking for someone who can articulate a strong narrative!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape the future of hospitality.
How to prepare for a job interview at Cloudbeds
✨Know Your Stuff
Before the interview, dive deep into Cloudbeds' mission and values. Understand their platform and how it transforms hospitality. Be ready to discuss how your experience aligns with their goals, especially in communications and PR within the hospitality tech space.
✨Craft Your Narrative
Prepare a compelling narrative about your career journey and how it relates to the role of Head of Communications. Highlight your strategic thinking and execution skills, and be ready to share specific examples of how you've shaped communications strategies in previous roles.
✨Showcase Your Network
Since this role involves building relationships with journalists and industry influencers, come prepared to discuss your existing network. Share how you’ve leveraged these connections in the past to drive media coverage and thought leadership.
✨Practice Makes Perfect
Anticipate questions about your approach to executive visibility and media training. Practice your responses, focusing on clarity and confidence. Consider doing mock interviews with a friend or mentor to refine your delivery and ensure you’re comfortable discussing key topics.