Cloudbeds is seeking a proven Head of Global Customer Support to steer a remote, globally-dispersed team and redefine hospitality support. You will oversee the health of the support queue, ensure high-quality responses, and nurture the people delivering them.
You will drive first contact resolution, leverage data to uncover root causes, and scale AI across our operations while coordinating with Product, Onboarding, and Account Management to transform reactive support into proactive partnership.
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Global Support Leader: AI-Driven, Remote & Scaled employer: Cloudbeds
Cloudbeds is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior POS Engineers to thrive in a remote environment across Europe. With a strong focus on employee growth, Cloudbeds offers opportunities for professional development and the chance to work on cutting-edge technology that enhances the hospitality industry. Join a team that values creativity and teamwork, while enjoying the flexibility of remote work and the support of a global network.
