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For Companies At a Glance
- Tasks: Join our Client Support Team to assist clients and develop your consulting skills.
- Company: Cloud9 is a tech consultancy focused on Microsoft technologies, fostering growth and learning.
- Benefits: Enjoy a supportive team culture, health insurance, unlimited unpaid leave, and fun team-building days.
- Why this job: This role offers hands-on experience, mentorship, and a chance to make a real impact.
- Qualifications: No specific experience required, just a passion for tech and a willingness to learn.
- Other info: Work in a vibrant Brighton office with a dog-friendly atmosphere and regular socials.
The predicted salary is between 20000 - 30000 £ per year.
Are you passionate about technology and curious about the world of digital consultancy? Do you dream of launching a career that blends your people skills with technical know-how? At Cloud9, we’re offering a unique opportunity for aspiring tech consultants to start their journey with us as part of our Client Support Team (CST). This is more than a support role; it’s a structured learning and development pathway for individuals who want to grow into full-fledged Microsoft technology consultants.
Whether you are a recent grad or your background is in accounting, finance, business systems, or something entirely different, what matters most is your enthusiasm for tech, curiosity to learn, and drive to make an impact.
What This Role Offers You
This is a hands-on, entry-level role designed to give you exposure to real client work, mentorship from experienced consultants, and structured opportunities to build your confidence in Microsoft technologies. You’ll receive on-the-job training, ongoing learning opportunities, and career coaching — all with the aim of preparing you for your future as a consultant.
What You’ll Be Doing
- Be the friendly first point of contact for client questions, learning to diagnose and resolve issues across Microsoft Dynamics 365 platforms.
- Get involved in client projects — from onboarding and basic system configuration to user training — developing your consulting skills along the way.
- Deliver tailored user training sessions to help clients build confidence in their systems.
- Learn to manage support cases and understand customer needs to help inform future project improvements.
- Work closely with senior consultants and technical teams to understand more complex requirements and how we solve them.
- Follow best practices, maintain accurate records, and contribute to client success using Cloud9’s playbook as your guide.
- Capture feedback and insights, using them as opportunities to learn and contribute ideas for continuous improvement.
Who This Is Perfect For
- You’re passionate about technology and excited by the idea of a career in tech consultancy.
- You have experience or an interest in tech, accounting, finance, or business systems, or you’re simply curious and willing to learn.
- You’re a great communicator who enjoys solving problems and helping others.
- You’re detail-oriented, organised, and eager to take ownership of tasks.
- You want to grow, personally and professionally, and are looking for a role that will invest in your development.
- You’re energised by working in a positive, collaborative team that values curiosity, learning, and impact.
What We Believe In: Our Values
At Cloud9, our culture is powered by five core values that guide everything we do — from the way we support clients to how we grow as individuals:
- Lovability – We lead with kindness, authenticity, and a desire to make people feel valued.
- Positivity – We embrace challenges with energy and optimism.
- Impact – We take pride in delivering real results and adding value at every step.
- Dependability – We’re reliable, consistent, and accountable to our team and clients.
- Curiosity – We’re lifelong learners who love asking questions and exploring new ideas.
Why Cloud9?
- A Learning-Focused Culture – One dedicated day per month for fun team building and learning, plus ongoing training and mentoring to support your progression into a consulting role.
- A Values-Led Business – We live and work by the five values above; they’re not just posters on the wall, they shape our daily experience.
- Supportive Team Vibes – You’ll be surrounded by people who genuinely care about your growth and wellbeing.
- Great Perks – Including top-tier Vitality health insurance and unlimited unpaid annual leave.
- Brighton Office Energy – A lively office in the Lanes, complete with ping pong, regular team socials, and a dog-friendly vibe.
If you’re excited by the chance to build a future in technology consultancy, and you’re ready to learn, grow, and contribute to a fast-moving team, we’d love to hear from you.
Trainee Technical Consultant employer: Cloud9
Contact Detail:
Cloud9 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Technical Consultant
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, as this is a key platform you'll be working with. Explore online resources, tutorials, and forums to understand its functionalities and common issues that users face.
✨Tip Number 2
Showcase your communication skills by engaging in conversations about technology with friends or through online communities. Being able to explain technical concepts in simple terms will be invaluable in your role as a consultant.
✨Tip Number 3
Network with current or former employees of Cloud9 on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, and may even lead to a referral.
✨Tip Number 4
Demonstrate your enthusiasm for learning by participating in relevant webinars or workshops. This not only enhances your knowledge but also shows potential employers your commitment to personal and professional growth.
We think you need these skills to ace Trainee Technical Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Trainee Technical Consultant. Emphasise any technical knowledge, problem-solving abilities, and communication skills that demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and consultancy. Mention specific reasons why you want to work at Cloud9 and how your background, whether in tech, finance, or business systems, makes you a suitable candidate.
Show Enthusiasm for Learning: In your application, express your eagerness to learn and grow within the role. Highlight any previous experiences where you took initiative to develop new skills or knowledge, as this aligns with Cloud9's focus on personal and professional development.
Demonstrate Cultural Fit: Familiarise yourself with Cloud9's core values and reflect them in your application. Use examples from your past experiences that illustrate how you embody qualities like curiosity, positivity, and dependability, which are essential for thriving in their team environment.
How to prepare for a job interview at Cloud9
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any relevant experiences or projects that demonstrate your curiosity and eagerness to learn about tech, especially in relation to Microsoft technologies.
✨Highlight Your People Skills
As a Trainee Technical Consultant, you'll be interacting with clients regularly. Be prepared to discuss your communication skills and provide examples of how you've successfully helped others solve problems or navigate challenges in the past.
✨Demonstrate Your Willingness to Learn
Cloud9 values curiosity and continuous learning. Be ready to talk about how you approach learning new concepts and technologies, and mention any specific instances where you've taken the initiative to expand your knowledge.
✨Align with Company Values
Familiarise yourself with Cloud9's core values: Lovability, Positivity, Impact, Dependability, and Curiosity. Think of examples from your past experiences that align with these values, and be prepared to discuss how you embody them in your work.
