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- Tasks: Support ERP applications, diagnose issues, and manage incident tickets while collaborating with users.
- Company: Join a friendly team focused on cloud-based ERP solutions for the utilities and energy sector.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Engage in a dynamic role with varied tasks and a supportive team culture.
- Qualifications: 2-3 years of application support experience, preferably with ERP knowledge and a customer-first attitude.
- Other info: Must be based in the UK and able to travel to Reading three days a week.
The predicted salary is between 32000 - 40000 £ per year.
Location: Hybrid (3 days a week in Reading, 2 days remote)
Salary: Permanent Role- Up to £40,000 + benefits
Eligibility: Must have the right to work in the UK (no sponsorship available)
About the Role
I’m working on a great role for an Application Support Consultant to join a friendly, hands-on team supporting a cloud-based ERP solution for clients in the utilities and energy space. It’s a mix of on-site and remote working, and you’ll play a key part in keeping business-critical systems running smoothly while building strong relationships with customers.
You’ll be providing 2nd and 3rd line support — so it’s a step above the basic service desk stuff. The focus is on diagnosing issues, preventing them from happening again, and looking for ways to make things better for users. You’ll also get involved in functional changes, upgrades, and the occasional project, so there’s variety and a chance to properly get stuck in.
What You’ll Be Doing
- Handling 2nd and 3rd line application support for ERP systems, digging into issues and sorting them before they become a problem.
- Doing root cause analysis on recurring issues and coming up with permanent fixes or improvements.
- Working closely with key users to gather feedback and spot opportunities to make their lives easier.
- Managing incident tickets — keeping users in the loop and making sure everything’s resolved properly.
- Looking after functional changes: scoping out the impact, liaising with customers, and helping get them delivered.
- Playing a part in go-live support, upgrades, and system improvements.
- Joining an on-call rota now and then for out-of-hours incident cover (shared across the team).
What They’re Looking For
- At least 2-3 years’ experience in application or enterprise software support.
- Experience supporting business systems — ERP knowledge is essential.
- Someone proactive, with a customer-first attitude who enjoys problem-solving.
- Confident dealing with clients and able to communicate clearly and professionally.
- Quick learner with good attention to detail and a can-do attitude.
- Comfortable working as part of a team and happy to jump in where needed.
- Based in the UK with the right to work here (they can’t offer sponsorship).
- Happy to travel to Reading 3 days a week.
Bonus Points If You Have:
- Knowledge of Microsoft Dynamics CRM /D365 CE.
- Experience in the utilities or energy sector.
Why It’s a Good Move
It’s a nice, varied role where you’re not just stuck reacting to tickets — you’ll get to build relationships with users, make recommendations, and get involved in functional changes and projects. The team’s solid, supportive, and values people who take ownership and want to learn.
ERP Application Support Consultant (D365) employer: Cloud2 Consult
Contact Detail:
Cloud2 Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Consultant (D365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics D365, as this is a key requirement for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering the software.
✨Tip Number 2
Network with professionals in the ERP and application support field, especially those who have experience with utilities and energy sectors. Attend industry meetups or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled 2nd and 3rd line support issues in the past. Think about times when you diagnosed problems, implemented solutions, and improved user experiences, as these will showcase your problem-solving skills.
✨Tip Number 4
Showcase your customer-first attitude by preparing to share how you've built relationships with clients in previous roles. Highlight your communication skills and any feedback you've received from users to illustrate your proactive approach.
We think you need these skills to ace ERP Application Support Consultant (D365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application or enterprise software support, particularly with ERP systems. Use specific examples that demonstrate your problem-solving skills and customer-first attitude.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience, especially in 2nd and 3rd line support, and how you can contribute to improving user experiences.
Showcase Relevant Skills: Emphasise your communication skills and ability to work as part of a team. Highlight any experience you have with Microsoft Dynamics CRM/D365 CE and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cloud2 Consult
✨Showcase Your ERP Knowledge
Make sure to highlight your experience with ERP systems, especially if you have worked with Microsoft Dynamics CRM or D365 CE. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your expertise in the field.
✨Emphasise Problem-Solving Skills
Since the role involves diagnosing issues and preventing them from recurring, share examples of how you've successfully tackled complex problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Demonstrate Customer-Focused Attitude
The company values a customer-first approach, so be ready to discuss how you've built relationships with clients and gathered feedback to improve their experience. Highlight any instances where you went above and beyond to support users.
✨Prepare for Team Dynamics
As the role requires collaboration within a team, think of examples that showcase your ability to work well with others. Discuss how you've contributed to team projects or supported colleagues, which will show that you're a team player who can adapt to different situations.
