Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support ERP applications, diagnose issues, and implement improvements for clients in utilities and energy.
- Company: Join a friendly team focused on cloud-based ERP solutions with a strong customer-first approach.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Engage in diverse tasks, build relationships, and contribute to meaningful projects in a supportive environment.
- Qualifications: 2-3 years in application support, ERP knowledge, proactive problem-solver with strong communication skills.
- Other info: Must be based in the UK and able to travel to Reading three days a week.
The predicted salary is between 32000 - 40000 £ per year.
Location: Hybrid (3 days a week in Reading, 2 days remote)
Salary: Permanent Role- Up to £40,000 + benefits
Eligibility: Must have the right to work in the UK (no sponsorship available)
About the Role
I’m working on a great role for an Application Support Consultant to join a friendly, hands-on team supporting a cloud-based ERP solution for clients in the utilities and energy space. It’s a mix of on-site and remote working, and you’ll play a key part in keeping business-critical systems running smoothly while building strong relationships with customers.
You’ll be providing 2nd and 3rd line support — so it’s a step above the basic service desk stuff. The focus is on diagnosing issues, preventing them from happening again, and looking for ways to make things better for users. You’ll also get involved in functional changes, upgrades, and the occasional project, so there’s variety and a chance to properly get stuck in.
What You’ll Be Doing
- Handling 2nd and 3rd line application support for ERP systems, digging into issues and sorting them before they become a problem.
- Doing root cause analysis on recurring issues and coming up with permanent fixes or improvements.
- Working closely with key users to gather feedback and spot opportunities to make their lives easier.
- Managing incident tickets — keeping users in the loop and making sure everything’s resolved properly.
- Looking after functional changes: scoping out the impact, liaising with customers, and helping get them delivered.
- Playing a part in go-live support, upgrades, and system improvements.
- Joining an on-call rota now and then for out-of-hours incident cover (shared across the team).
What They’re Looking For
- At least 2-3 years’ experience in application or enterprise software support.
- Experience supporting business systems — ERP knowledge is essential.
- Someone proactive, with a customer-first attitude who enjoys problem-solving.
- Confident dealing with clients and able to communicate clearly and professionally.
- Quick learner with good attention to detail and a can-do attitude.
- Comfortable working as part of a team and happy to jump in where needed.
- Based in the UK with the right to work here (they can’t offer sponsorship).
- Happy to travel to Reading 3 days a week.
Bonus Points If You Have:
- Knowledge of Microsoft Dynamics AX / D365.
- Experience in the utilities or energy sector.
Why It’s a Good Move
It’s a nice, varied role where you’re not just stuck reacting to tickets — you’ll get to build relationships with users, make recommendations, and get involved in functional changes and projects. The team’s solid, supportive, and values people who take ownership and want to learn.
ERP Application Support Consultant (D365) employer: Cloud2 Consult
Contact Detail:
Cloud2 Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Application Support Consultant (D365)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics AX and D365, as having a solid understanding of these systems will give you an edge. Consider taking online courses or certifications to boost your knowledge and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the ERP and application support field, especially those who work in the utilities and energy sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face.
✨Tip Number 3
Prepare for the interview by practising common scenario-based questions related to 2nd and 3rd line support. Think of examples from your past experience where you've successfully diagnosed issues and implemented solutions, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your customer-first attitude during the application process. Be ready to discuss how you've built relationships with clients in previous roles and how you’ve gone above and beyond to ensure their satisfaction.
We think you need these skills to ace ERP Application Support Consultant (D365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with ERP systems. Emphasise any specific knowledge of Microsoft Dynamics AX or D365, as well as your problem-solving skills and customer-first attitude.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in 2nd and 3rd line support, and how you’ve successfully handled similar responsibilities in the past. Show that you understand the importance of building relationships with users.
Highlight Relevant Experience: When detailing your work history, focus on your achievements in application support roles. Include examples of how you've conducted root cause analysis, managed incident tickets, and implemented functional changes to improve user experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Cloud2 Consult
✨Show Your ERP Knowledge
Make sure to brush up on your knowledge of ERP systems, especially Microsoft Dynamics AX / D365. Be prepared to discuss your previous experiences with these systems and how you've supported them in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves diagnosing issues and providing solutions, be ready to share specific examples of how you've tackled complex problems in your previous roles. Highlight your proactive approach and any successful outcomes.
✨Emphasise Customer Relationships
This position requires strong communication skills and a customer-first attitude. Prepare to discuss how you've built relationships with clients and how you’ve gathered feedback to improve their experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about how you would manage incident tickets or conduct root cause analysis, and be ready to explain your thought process.
