Assistant Accommodation Manager in Newcastle upon Tyne

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than just their accommodation, ensuring the safety, security and social aspects of university life. The role of Assistant Accommodation Manager is to assist the Accommodation Manager with running the accommodation with the highest safety in mind whilst ensuring a first‑class residential and customer experience.

Responsibilities

• Work with the Accommodation Manager to manage the residence, ensuring the property is operated in line with agreed operating principles and supporting the company’s goal of industry‑leading service levels to students, parents and stakeholders.
• Ensure the facility is maintained to the highest standards and operated in full compliance with all appropriate legislation and industry standards, including ANUK accreditation requirements.
• Liaise with and collaborate with colleagues in the college to ensure the highest level of collaboration across the facility.
• Implement, monitor and record statutory Health and Safety requirements.
• Lead the sales process to achieve 100% occupancy each year.
• Recruit, train, manage, motivate and develop staff, student residence assistants and contractors, encouraging the ‘more than just a room’ philosophy of Cloud Student Homes.
• Promote a vibrant community across the facility.

Duties

• Accommodation Operations: Manage the letting of rooms in accordance with Cloud Student Homes’ agreed protocols. Oversee check‑in and check‑out procedures, ensuring efficient room management. Produce and implement a social activities programme. Manage communication processes to and from customers.
• Building and Facilities Management: Assist the Accommodation Manager in overseeing all residence maintenance and housekeeping, ensuring sector‑leading service levels. Monitor service contracts for efficient implementation and compliance. Contribute to the development and maintenance of policies and procedures in accordance with legislation and the ANUK Accreditation Scheme.
• Financial: Manage rent payments and debt; ensure guarantor details are recorded. Ensure tenancy/lease agreements are fully executed and stored in accordance with policy.
• Marketing and Promotion: Develop and maintain information and imagery for marketing materials and campaigns. Oversee and drive the residence’s social media presence in line with policy. Market the property to direct let customers and existing customers to maximise repeat business. Manage lettings, including short‑term contracts and summer lets. Lead visits from agents, partners and parents when necessary.
• Compliance: Support colleagues in meeting immigration legislation requirements. Ensure all ‘right to rent’ documentation is checked, recorded and stored. Guarantee that all staff and contractors hold appropriate DBS clearance before starting work.
• General: Perform any other duties as required by the Accommodation Manager.

Candidate Profile

• Passion for service excellence, customer care and sensitivity to students’ needs.
• Team builder who is self‑motivated and proactive.
• Attention to detail, well‑organised and creative.
• Professional client/colleague/stakeholder‑facing manner.
• Flexible working hours, including out‑of‑hours support in emergencies.

Essential Skills & Experience

• Experience in customer service, hospitality or student accommodation.
• Experience in facilities management.
• Experience as a team leader.
• Experience working to agreed budgets.
• Ability to prioritise workload and meet deadlines.

Job Types: Part‑time, Permanent

The company operates an annual leave blackout period from 10th August to the end of September to cover the new academic intake of students. This role will involve out‑of‑hours cover for emergencies.