Assistant Accommodation Manager

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just’ their accommodation, providing the safety, security and social aspect of University life. The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation with the highest safety in mind whilst ensuring a first class residential and customer experience.

Main Responsibilities and functions:

• To work with the Accommodation Manager in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders.
• To work with the Accommodation Manager to ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements).
• To liaise with and work collaboratively with colleagues in the college to ensure the highest level of collaboration across the facility.
• Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded.
• To lead the sales process to ensure that the building achieves 100% occupancy each year.
• To assist the Accommodation Manager to recruit, train, manage, motivate and develop staff, student residence assistants and contractors to ensure they embrace the ‘more than just a room’ philosophy of Cloud Student Homes’s student care.
• Ensure the highest possible standards of student safety and welfare.
• To promote a vibrant community across the facility.

Duties:

• Accommodation Operations: Manage the letting of rooms in accordance with Cloud Student Homes’ agreed protocols. Manage check in and check out procedures ensuring efficient room management procedures are followed. Ensure the highest possible standards of student safety and welfare. Take a lead role in producing and implementing a social activities programme. Manage the communication processes to and from our customers.
• Building and Facilities Management: To assist the Accommodation Manager in overseeing all Residence maintenance and housekeeping (reactive, planned and cyclical) to ensure sector leading service levels. Ensure that service contracts are monitored to ensure efficient implementation and compliance. Ensure that all statutory requirements in terms of Health and Safety are implemented, monitored and recorded. Ensure regular inspections of bedrooms, common spaces are undertaken, and records maintained. Contribute to the development and maintenance of Cloud Student Homes’ Policies and Procedures in accordance with legislation and the ANUK Accreditation Scheme.
• Financial: Manage rent payments and debt. Ensure guarantor details are recorded. Ensure tenancy/licence agreements are fully executed and stored in accordance with policy. Work with internal and external partners to improve services, value for money and profitability.
• Marketing and Promotion: To develop and maintain information/imagery which may be required for the production of marketing materials and campaigns (printed, online and social media). To oversee and drive the residences’ social media presence in line with Cloud Student Homes’ policy. Marketing of the property to direct let customers where required (in accordance with Cloud Student Homes’ agreed protocol). Marketing to existing customers to maximise repeat business (in accordance with Cloud Student Homes’ agreed protocol). Marketing and management of lettings including short-term contracts and summer lets (in accordance with Cloud Student Homes’ agreed protocol). When necessary, lead inward visits from agents/partners/parents.
• Service Provision: To ensure that service level agreements with internal and stakeholders are met and that any shortfalls are documented and reported to the National Residence Manager and College’s management team.
• Compliance: Ensure adherence to, maintain, and contribute to the development of policies and procedures in accordance with necessary legislation and the ANUK accreditation scheme. To support colleagues with regards to requirements under immigration legislation. Ensure all necessary documentation required to satisfy ‘right to rent’ legislation is checked, recorded and stored in line with policy. Ensure all staff (directly employed and contractors) have the appropriate DBS clearance before starting work within the residence.
• General: Any other duties as may be required by the Accommodation Manager.

Candidate profile:

• A passion for service excellence, customer care and a sensitivity to students’ needs.
• A team builder.
• Self-motivated and proactive.
• Attention to detail.
• Well organised.
• Creative.
• A professional client/colleague/stakeholder facing manner.
• Able to offer flexibility in working hours including provision of out of hours support in an emergency if required.

Essential skills/experience:

• Have experience in customer service, hospitality or student accommodation, ideally in an accommodation related area.
• Have experience in facilities management.
• Experience as a team leader.
• Experience of working to agreed budgets.
• Ability to prioritise workload and meet deadlines.

Job Types: Part-time, Permanent. The company does operate an annual leave blackout period from 10th Aug - end of Sept, every year to cover the new academic intake of students into the property. This role will involve out of hours cover for emergencies.