At a Glance
- Tasks: Engage with customers to understand their needs and deliver tailored technical solutions.
- Company: Join a leading cloud solution provider impacting millions globally.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on learning and development.
- Why this job: Be a trusted advisor and drive innovation in cloud technology.
- Qualifications: 8+ years in tech roles and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
As a Lead Product Specialist you will use your knowledge and experience to work with customers to better understand their needs and challenges and map them to capabilities across our products and services. You’ll work closely with the Cloud Software Group (CSG) field teams and provide hands-on product expertise to a variety of customer segments, including many Fortune 100 & 500 customers, to deliver technical outcomes that help drive the successful adoption and expansion of our solutions. As a specialist, you’ll focus on new and advanced capabilities of our products as well as use cases to help support expanding the customer’s journey with CSG.
Role Responsibility:
- Deliver subject matter expert knowledge on designated specialist focus areas and establish yourself as a trusted advisor within the customer to accelerate time to value.
- Deliver complex, customized demonstrations and proof of value that highlight the outcomes that can be delivered.
- Navigate technical decision points, architecture, and technical strategy to aid in the adoption and expansion of products and services.
- Support a successful hands-on technical onboarding experience by managing readiness and assisting with the initial configuration to adopt new products and services.
- Build awareness of products and features and help remove barriers to adoption.
- Collaboration with cross-functional teams within the Cloud Software Group including Account Executives, Account Technical Specialists, Demo Center team, Enablement, and Solution Architects.
- Collaborate with Product Management to provide bi-directional feedback to and from the PM team to influence product roadmap and provide valuable customer feedback.
- Help drive awareness into the field technical teams on product specialties including new technical capabilities, new tech previews, customer use cases, and success stories.
- Delivering value throughout the life of the subscription by supporting the accounts teams, driving deep solution awareness.
- Have good communication skills, consistently communicating status, next steps, risks, etc. to both internal and external stakeholders.
- Support emerging technical needs, working to uncover use cases and customer success stories to share with the field.
- Contribute to internal initiatives to deliver webinars, presentations, and the creation of reference architectures, Techzone guides, etc. to aid onboarding and adoption of new technologies within the field and our customer accounts.
Basic Qualifications:
- Bachelor’s degree in a technical domain, including but not limited to Computer Science, Engineering IT, or equivalent experience is required.
- 8 + years in a high-tech customer-facing role (Professional Services, engineering, systems administrator, sales engineering, or consulting).
- High level of specialized knowledge of Cloud Software Group products, including Citrix and NetScaler.
- Azure, AWS or Google Cloud Certifications are a plus.
- Ability to effectively deliver and implement technical projects across multiple simultaneous engagements in a customer-facing capacity.
- Excellent oral, written skills and presentation skills.
- An excellent customer service demeanor and able to engage with different levels of audiences.
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
Senior Director, Security Technology Specialist employer: Cloud Software Group
At Cloud Software Group, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our team members enjoy a dynamic work environment where they are empowered to grow their skills and contribute to meaningful projects that impact millions globally. With a strong commitment to employee development and a focus on diversity and inclusion, we offer unique opportunities for career advancement in the rapidly evolving cloud technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Security Technology Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Cloud Software Group. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past experiences and how they relate to the role of Senior Director, Security Technology Specialist. Be ready to share specific examples of how you've tackled challenges and delivered value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your technical knowledge and customer engagement skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Cloud Software Group team.
We think you need these skills to ace Senior Director, Security Technology Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience and skills that align with the Senior Director, Security Technology Specialist role. We want to see how your background fits with our needs, so don’t hold back on showcasing your relevant expertise!
Showcase Your Technical Skills:Since this role requires a high level of technical knowledge, be sure to emphasise your experience with Cloud Software Group products and any relevant certifications. We love seeing candidates who can demonstrate their hands-on experience and technical prowess!
Communicate Clearly:Your written communication skills are crucial for this position, so make sure your application is clear and concise. We appreciate well-structured applications that convey your thoughts effectively, as this reflects your ability to communicate with customers and stakeholders.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Cloud Software Group
✨Know Your Products Inside Out
As a Senior Director, Security Technology Specialist, you need to have an in-depth understanding of the Cloud Software Group products. Familiarise yourself with the latest features and capabilities, and be ready to discuss how they can solve customer challenges. This will help you establish credibility as a trusted advisor during the interview.
✨Showcase Your Customer Engagement Skills
Highlight your experience in customer-facing roles and how you've successfully navigated complex technical discussions. Prepare examples of how you've built relationships with clients and helped them achieve their strategic goals. This will demonstrate your ability to connect with customers and drive adoption of solutions.
✨Prepare for Technical Scenarios
Expect to tackle technical decision points and architecture questions during the interview. Brush up on your problem-solving skills and be ready to discuss how you would approach specific customer use cases. This will show that you can think critically and provide valuable insights to the team.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics. Be prepared to explain your ideas in a way that resonates with both technical and non-technical audiences, showcasing your versatility as a communicator.
