Lead Account Technical Strategist

• Collaborate with CSP partners to understand their business goals and technical requirements.

• Develop and deliver tailored technical strategies and roadmaps that align with partners’ objectives and Citrix’s solutions.

• Provide ongoing technical guidance and thought leadership to help partners maximize the value of Citrix technologies.

Partner Enablement:

• Conduct technical training sessions, workshops, and webinars to educate partners on Citrix products and best practices.

• Create and maintain technical documentation, including solution architectures, deployment guides, and troubleshooting manuals.

• Assist partners in building and enhancing their technical capabilities to drive successful Citrix implementations.

Relationship Management:

• Build and maintain strong, long-term relationships with key technical stakeholders within partner organizations.

• Serve as a trusted advisor and advocate for partners within Citrix, ensuring their technical needs and feedback are effectively communicated.

• Facilitate regular technical reviews and check-ins to monitor partner satisfaction and address any emerging issues.

Technical Support and Escalation:

• Act as a point of escalation for complex technical issues, working closely with Citrix support and engineering teams to resolve them.

• Ensure timely and effective resolution of technical problems, minimizing impact on partner operations.

Sales Engineering Support:

• Collaborate with sales teams to build and expand current CSP partner relationships.

• Provide pre-sales technical support, including product demonstrations, proof-of-concept engagements, and technical presentations.

• Assist in the development of sales proposals, RFP responses, and other sales-related documentation.

• Work with partners to identify upsell and cross-sell opportunities, driving additional revenue through value-added services and solutions.

• Translate partner requirements into functional and technical specifications for Citrix solutions.

Technical Evangelism:

• Articulate the technical features and benefits of Citrix products and solutions to partners

• Develop and deliver compelling technical presentations and demonstrations to showcase the value of Citrix technologies.

• Participate in industry events, webinars, and conferences to promote Citrix solutions and establish thought leadership.

Market and Industry Insights:

• Stay up-to-date with industry trends, emerging technologies, and competitive landscape relevant to cloud services and Citrix solutions.

• Share insights and best practices with partners to help them stay competitive and innovative in their markets.

Workshops and Coaching:

• Conduct technical workshops for technical staff.

• Facilitate technical exchange of best practices.

• Provide coaching in Citrix projects around DaaS and SaaS.

• Develop a network of technical contacts at focus channel partners and internally within Citrix.

• Ability to apply a thorough understanding of Citrix products.

• Experienced in motivating, training, and conducting seminars to drive mind share and increase Citrix revenues within an assigned territory.

• Ability to maintain relationships with technical resources at all levels of a partner organization.

• Thorough understanding of technical sales techniques and processes, including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals.

• Able to articulate and understand partner strategy and Citrix solution strategy to a technical level of detail for their area of focus.

• Ability to diffuse complicated technical and political situations with partners and customers.

• Must be flexible, dependable, and capable of quickly learning new products and technologies.

• Proficient understanding of one or more of the following areas of focus:

• Citrix Virtual Apps & Desktops

• Citrix DaaS

• NetScaler

• Endpoint Management

• PowerShell scripting knowledge is a plus.

• Must have experience with cloud technologies (AWS, Azure, SoftLayer, etc.).

• Must have a good understanding of multi-tenant concepts

• Exhibits a positive attitude, represents Citrix to business partners and customers in the best possible fashion, and fosters interest in our offerings

• Excellent oral and written communications skills, as well as presentation skills.

• Strong work ethic, attitude, and follow-through ability

• Ability to travel throughout the assigned region

• 2-3+ years of prior systems engineering experience in a high-tech environment in an indirect sales and procurement environment, with a demonstrated track record of success in driving customer adoption of technology.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.