-
Collaborate with CSP partners to understand their business goals and technical requirements.
-
Develop and deliver tailored technical strategies and roadmaps that align with partners’ objectives and Citrix’s solutions.
-
Provide ongoing technical guidance and thought leadership to help partners maximize the value of Citrix technologies.
Partner Enablement:
-
Conduct technical training sessions, workshops, and webinars to educate partners on Citrix products and best practices.
-
Create and maintain technical documentation, including solution architectures, deployment guides, and troubleshooting manuals.
-
Assist partners in building and enhancing their technical capabilities to drive successful Citrix implementations.
Relationship Management:
-
Build and maintain strong, long-term relationships with key technical stakeholders within partner organizations.
-
Serve as a trusted advisor and advocate for partners within Citrix, ensuring their technical needs and feedback are effectively communicated.
-
Facilitate regular technical reviews and check-ins to monitor partner satisfaction and address any emerging issues.
Technical Support and Escalation:
-
Act as a point of escalation for complex technical issues, working closely with Citrix support and engineering teams to resolve them.
-
Ensure timely and effective resolution of technical problems, minimizing impact on partner operations.
Sales Engineering Support:
-
Collaborate with sales teams to build and expand current CSP partner relationships.
-
Provide pre-sales technical support, including product demonstrations, proof-of-concept engagements, and technical presentations.
-
Assist in the development of sales proposals, RFP responses, and other sales-related documentation.
-
Work with partners to identify upsell and cross-sell opportunities, driving additional revenue through value-added services and solutions.
-
Translate partner requirements into functional and technical specifications for Citrix solutions.
Technical Evangelism:
-
Articulate the technical features and benefits of Citrix products and solutions to partners
-
Develop and deliver compelling technical presentations and demonstrations to showcase the value of Citrix technologies.
-
Participate in industry events, webinars, and conferences to promote Citrix solutions and establish thought leadership.
Market and Industry Insights:
-
Stay up-to-date with industry trends, emerging technologies, and competitive landscape relevant to cloud services and Citrix solutions.
-
Share insights and best practices with partners to help them stay competitive and innovative in their markets.
Workshops and Coaching:
-
Conduct technical workshops for technical staff.
-
Facilitate technical exchange of best practices.
-
Provide coaching in Citrix projects around DaaS and SaaS.
-
Develop a network of technical contacts at focus channel partners and internally within Citrix.
-
Ability to apply a thorough understanding of Citrix products.
-
Experienced in motivating, training, and conducting seminars to drive mind share and increase Citrix revenues within an assigned territory.
-
Ability to maintain relationships with technical resources at all levels of a partner organization.
-
Thorough understanding of technical sales techniques and processes, including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals.
-
Able to articulate and understand partner strategy and Citrix solution strategy to a technical level of detail for their area of focus.
-
Ability to diffuse complicated technical and political situations with partners and customers.
-
Must be flexible, dependable, and capable of quickly learning new products and technologies.
-
Proficient understanding of one or more of the following areas of focus:
-
Citrix Virtual Apps & Desktops
-
Citrix DaaS
-
NetScaler
-
Endpoint Management
-
PowerShell scripting knowledge is a plus.
-
Must have experience with cloud technologies (AWS, Azure, SoftLayer, etc.).
-
Must have a good understanding of multi-tenant concepts
-
Exhibits a positive attitude, represents Citrix to business partners and customers in the best possible fashion, and fosters interest in our offerings
-
Excellent oral and written communications skills, as well as presentation skills.
-
Strong work ethic, attitude, and follow-through ability
-
Ability to travel throughout the assigned region
-
2-3+ years of prior systems engineering experience in a high-tech environment in an indirect sales and procurement environment, with a demonstrated track record of success in driving customer adoption of technology.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.
Contact Detail:
Cloud Software Group Recruiting Team
+448004248749
AskHR@cloud.com