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- Tasks: Join a growing team as a Service Desk Engineer and enhance your technical skills.
- Company: Dynamic Managed Service Provider with a people-first culture.
- Benefits: Up to £35,000/year, Microsoft certification support, 23 days holiday, and private medical cover.
- Why this job: Grow your IT career in a supportive environment with real progression opportunities.
- Qualifications: Experience in MSP or IT service desk, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Hybrid working model with modern offices and an electric car scheme.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.
What you’ll bring:
- Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
- Excellent communication and customer service skills
- Ability to problem-solve, prioritise, and adapt in a busy environment
Nice to have:
- Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
- Experience using RMM tools for monitoring & remote support
- ITIL awareness or certification
- Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)
What’s in it for you:
- Professional development – support with Microsoft certifications
- A people-first culture with genuine career progression opportunities
- 23 days holiday (plus bank holidays and your birthday off)
- Private medical cover (Bupa) via salary sacrifice
- Electric car scheme & modern, spacious offices
- Pension scheme & life assurance cover
- Hybrid working – ideally 2 days per week in our St. Ives office
If you’re looking to grow your career in IT within a collaborative, supportive MSP environment, we’d love to hear from you. Apply now to take the next step in your IT career.
Service Desk Engineer in St Ives employer: Cloud People
Contact Detail:
Cloud People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in St Ives
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and Windows OS during interviews. Use real-life examples to highlight how you've tackled challenges in previous roles.
✨Tip Number 3
Prepare for the unexpected! Be ready to answer tricky questions or solve problems on the spot. Practising common IT scenarios can help you shine in those high-pressure moments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer in St Ives
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Managed Service Providers and your technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your Microsoft 365 knowledge and any relevant certifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Engineer position and how you can contribute to our team. Keep it friendly and professional, and let your personality come through.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cloud People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows OS support, and basic networking concepts. Be ready to discuss how you've used these skills in previous roles, especially in a Managed Service Provider environment.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky issues in the past. Think about specific scenarios where you had to prioritise tasks or adapt quickly to changing situations. This will demonstrate your ability to thrive in a busy service desk role.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about how you can make complex ideas easy to understand.
✨Get Familiar with ITSM Tools
If you have experience with ITSM platforms like Halo or ServiceNow, be prepared to discuss it. If not, do a bit of research on these tools and be ready to talk about how they can improve service delivery. Showing initiative here can really set you apart!
