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For Companies At a Glance
- Tasks: Join a dynamic team as a Service Desk Engineer and enhance your technical skills.
- Company: A forward-thinking IT service provider with a people-first culture.
- Benefits: Up to £35,000/year, Microsoft certification support, 23 days holiday, and private medical cover.
- Why this job: Kickstart your IT career with real growth opportunities and a supportive environment.
- Qualifications: Experience in MSP or IT service desk, strong Microsoft 365 knowledge, and excellent communication skills.
- Other info: Enjoy hybrid working and modern offices while making an impact in the tech world.
The predicted salary is between 28000 - 42000 £ per year.
Overview
We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.
Base pay range
Up to £35,000/year
What you’ll bring
- Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
- Excellent communication and customer service skills
- Ability to problem-solve, prioritise, and adapt in a busy environment
Nice to have
- Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
- Experience using RMM tools for monitoring & remote support
- ITIL awareness or certification
- Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)
What’s in it for you
- Professional development – support with Microsoft certifications
- A people-first culture with genuine career progression opportunities
- 23 days holiday (plus bank holidays and your birthday off)
- Private medical cover (Bupa) via salary sacrifice
- Electric car scheme & modern, spacious offices
- Hybrid working – ideally 2 days per week in our St. Ives office
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Apply now to take the next step in your IT career.
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Service Desk Engineer employer: Cloud People
Contact Detail:
Cloud People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365 and Windows OS support. Real-life examples can make you stand out.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment, you might face tricky questions or scenarios during interviews. Brush up on your problem-solving skills and be ready to demonstrate how you prioritise tasks under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Managed Service Providers and your technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your knowledge of Microsoft 365 and Windows OS support!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Engineer position and how you can contribute to our team. We love seeing genuine enthusiasm and a bit of personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can adapt and prioritise in a busy environment, so share those stories that highlight your problem-solving prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Cloud People
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows OS support, and basic networking concepts. Be ready to discuss how you've used these skills in previous roles, especially in a Managed Service Provider (MSP) environment.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky issues in the past. Think about specific scenarios where you had to prioritise tasks or adapt quickly to changing situations. This will demonstrate your ability to thrive in a busy service desk role.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and approachable is essential.
✨Get Familiar with ITSM Tools
If you have experience with ITSM platforms like Halo, Autotask, or ServiceNow, be sure to mention it. If not, do a bit of research on these tools and be prepared to discuss how they can improve service delivery in an IT environment.
