At a Glance
- Tasks: Provide remote technical support and troubleshoot issues for diverse Microsoft environments.
- Company: Established UK cloud service provider known for quality and customer focus.
- Benefits: Flexible remote work, mileage expenses for site visits, and opportunities for career growth.
- Other info: Opportunity to develop into advanced support or project delivery roles.
- Why this job: Gain hands-on experience with a variety of technologies in a supportive small team.
- Qualifications: Experience in service desk roles, strong knowledge of Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Level 1 Service Desk Engineer, Remote, with occasional customer site visits across the Godalming to Heathrow corridor (mileage expensed).
This opportunity sits with a well established UK cloud service provider supporting a varied base of enterprise and mid market customers. The business has built a strong reputation for technical quality and customer focus, and the service desk is the front line of that experience.
They are hiring a Level 1 Service Desk Engineer to provide remote technical support across a broad mix of Microsoft cloud and end user environments, with the occasional site visit thrown in. It is a small, close team where people get exposure to a much wider range of technology and customers than you would typically see at a larger organisation, which makes it a strong move for someone looking to push their career on rather than sit still at L1.
Why This Role Stands Out
- Genuine exposure to a wide variety of Microsoft technologies and customer environments, not the same repetitive ticket queue.
- Small team culture where attitude and initiative actually get noticed and rewarded.
- Clear path to grow technically, with scope to develop into more advanced support, project delivery or Microsoft cloud specialisms.
- Mostly remote working with only infrequent customer travel, so good flexibility day to day.
- The chance to work somewhere stable and well established without being lost in a giant service desk operation.
Key Responsibilities
- Provide first line remote support to customers across the UK via phone, ticketing and remote tools.
- Triage, troubleshoot and resolve issues across PCs, laptops, mobile devices, printers and networking.
- Manage tickets through their full lifecycle, keeping clear notes and timely updates for both internal and customer visibility.
- Escalate appropriately to 2nd and 3rd line, ensuring SLAs and OLAs are met.
- Support across Microsoft 365, Entra ID and Intune, including user and group management, device management and remote troubleshooting.
- Identify and help contain potential security or major incidents, working with the wider security team.
- Contribute to knowledgebase articles and support documentation.
- Occasionally attend customer sites for hands on support or project work when needed.
Ideal Experience
- Around 3 years in a similar service desk or end user support role covering both remote and onsite work.
- Solid grounding in Microsoft 365, Windows desktop and server operating systems, Entra ID and Intune.
- Confident with hardware fault diagnosis across Windows, Android and iOS devices.
- Good understanding of TCP/IP networking.
- Experience working in an ITIL aligned environment with defined SLAs and KPIs, covering incident, problem, change and request management.
- Familiar with ITSM platforms such as ServiceNow.
- Confident customer facing, with strong written and verbal communication and the ability to explain technical detail to non technical users.
- A full UK driving licence and access to a car for occasional site visits.
Desirable
- Microsoft certifications such as AZ-900, MS-900, SC-900, MD-102 or AZ-104.
- ITIL 4 Foundation.
- Awareness of ISO 20000 and ISO 27001 principles.
Candidates will need to be eligible to pass BPSS security screening, with SC clearance potentially required.
Service Desk Engineer in Godalming employer: Cloud People
Join a well-established UK cloud service provider as a Level 1 Service Desk Engineer, where you'll enjoy a supportive small team culture that values your initiative and offers genuine opportunities for technical growth. With mostly remote working and occasional site visits along the Godalming to Heathrow corridor, you will gain exposure to a diverse range of Microsoft technologies while contributing to a company renowned for its customer focus and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Godalming
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Brush up on your Microsoft 365 knowledge and be ready to discuss your troubleshooting experiences. We want you to shine when they ask about your past roles and how you've handled tricky situations.
✨Tip Number 3
Show off your personality! In a small team, culture fit is key. Be yourself during interviews and let your enthusiasm for tech and customer service come through. They’re looking for someone who can bring a positive vibe to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Engineer in Godalming
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service experience.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Use clear language and avoid jargon where possible. We want to see that you can explain technical details simply!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Cloud People
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Entra ID, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with Windows, Android, and iOS devices.
✨Show Off Your Customer Skills
Since this role involves direct customer interaction, prepare examples that showcase your communication skills. Think about times when you explained technical issues to non-technical users and how you ensured they felt supported throughout the process.
✨Understand the Company Culture
Research the company’s values and their approach to customer service. Be prepared to discuss how your attitude and initiative align with their small team culture, and how you can contribute positively to their reputation for technical quality.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating your thought process when triaging and resolving issues, and be ready to explain how you would manage tickets while ensuring SLAs are met.
