Account Manager - IT MSP

Location & Pay

📍 London – hybrid 2/3 days per week with flexibility.

Base pay range: Direct message the job poster from Cloud People.

Company & Role

This is a well-established UK‑based cloud and cyber services provider operating squarely in the Microsoft ecosystem. They support mid‑market and enterprise customers across Microsoft Azure, hybrid cloud, cyber security, modern workplace and secure networking. The business has a strong reputation for long‑term customer relationships rather than quick wins and churn.

This role is all about growing what already exists. No cold hunting. No empty territory plans. You inherit a portfolio of active, spending customers and your job is to deepen relationships, uncover white space and turn trusted conversations into sustained revenue growth.

Key Responsibilities

• Own and develop a portfolio of existing, already spending customers.
• Build strong multi‑level relationships including senior and executive stakeholders.
• Identify and execute a clear account growth strategy focused on white space.
• Drive increased consumption across cloud, security, modern workplace and networking services.
• Work closely with pre‑sales and delivery teams to shape credible solutions.
• Maintain accurate forecasting and pipeline management without making it a full‑time job.
• Position yourself as a trusted advisor rather than just a supplier.

Ideal Experience

• Proven background in account management within a Microsoft‑focused MSP, cloud services or cyber security business.
• Clear track record of growing existing accounts through strategy and stakeholder engagement.
• Solid understanding of Microsoft Azure, hybrid cloud and security solutions at a commercial level.
• Comfortable talking outcomes rather than features.
• Not from a telco or connectivity‑led sales background.
• Ambitious, coachable and keen to level up by learning from people who have been there before.

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Information Technology

Industries

IT Services and IT Consulting