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- Tasks: Serve visitors in our café and gift shop while promoting our charity's amazing work.
- Company: Join Redwings, one of the UK's largest horse welfare charities.
- Benefits: Enjoy a supportive team environment with ongoing training and premium pay on Sundays.
- Why this job: Make a real difference in the lives of horses while gaining valuable customer service experience.
- Qualifications: Good communication skills and a positive attitude are essential.
- Other info: Flexible hours with opportunities for progression and wellbeing support.
The predicted salary is between 7800 - 9523 £ per year.
Part-time permanent contract 15hrs per week on a 2 week rota. Week 1: 9am-5pm Saturday and 9am-5pm Monday. Week 2: Friday 9am-5pm and Sunday 9am-5pm.
Salary range: £7,800.00 (age 18-20) to £9,523.80 (age 21 and over).
Redwings is one of the largest horse welfare charities in the UK, where everything we do is for the love of the horse. We provide and promote the welfare, care and protection of horses, ponies, donkeys and mules. Working for us means you can make a real difference in the lives of the horses in our care while being part of a supportive and progressive workplace.
Do you enjoy providing a great customer experience and being part of a friendly team? We’re looking for someone to join us working in our café, kitchen and gift shop, serving our visitors and promoting the amazing work we do. This role is based at our Oxhill Visitor Centre, where we provide guests with the perfect opportunity to enjoy a tasty treat, purchase unique souvenirs, and spend time with their favourite four-legged residents.
What can we offer you?
- A busy, supportive, team‑working environment
- Ongoing development through training and mentoring with opportunities for progression
- Wellbeing support through our Employee Assistance Programme
- Premium pay rates on Sundays and Bank Holidays
About the role
You will work in the centre’s Café (including the kitchen) and Gift Shop, serving guests and promoting sales and generating income. You will welcome visitors, introduce them to the charity’s work, and encourage donations and participation in fundraising initiatives, including the Adoption Club.
Key Responsibilities
- Fundraising – Visitors and supporters
- Deliver a positive and high‑quality visitor experience with the goal of recruiting and retaining Redwings’ supporters.
- Under the guidance of the Visitor Centre Senior Team Leader, welcome visitors, introduce them to the charity’s work, and explain how they can help make a difference.
- Generate income by encouraging donations, promoting fundraising initiatives, and highlighting key messages, including the charity’s adoption scheme.
- Ensure visitors have the opportunity to adopt and meet their chosen equine.
- Stay informed about the Sanctuary’s activities, including fundraising messages, new initiatives, appeals, and updates on rescues and welfare work. Communicate this information effectively to visitors.
- Café and gift shop
- Perform duties in the centre’s café, kitchen, and gift shop as needed, adhering to internal and external rules and regulations to ensure compliance and maintain profit margins.
- Under the guidance of your line manager, continually monitor displays, maintain stock levels, and comply with all related procedures.
- Be knowledgeable about the products, with an emphasis on those that are environmentally friendly and locally sourced.
- Always adhere to national hygiene standards and Redwings’ catering and Health and Safety procedures.
Person specification
Essential criteria
- Good standard of education and previous work experience.
- Ability to prioritise and make intelligent decisions.
- Strong communication skills, both written and oral.
- Able to communicate at all levels in a positive and constructive manner.
- Keen observation skills with a high level of attention to detail.
- Sound IT skills.
- Outstanding team player.
- Flexible approach to tasks and workload.
- Personable and outgoing.
Desirable criteria
- Food hygiene and/or First Aid certificate.
- Retail/Café/Commercial kitchen experience.
- Previous experience of working front of house and/or at a visitor attraction.
This post is subject to safer recruitment processes to ensure effective safeguarding of all those who come in to contact with our charity. The successful applicant will be required to have a DBS check in place before employment is confirmed.
If you’d like to apply for this role, please press the Apply Now link below and you’ll be taken to the application form. We may close this vacancy early if we receive a large number of suitable applications, so we encourage you to apply as soon as possible.
Visitor Centre Team Member employer: Cloud Online Recruitment
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Team Member
✨Tip Number 1
Get to know the charity's mission! Before your interview, dive into Redwings' work and values. This way, you can show genuine enthusiasm for their cause and how you can contribute to their goals.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will help you stand out during the interview.
✨Tip Number 3
Dress the part! While it’s important to be comfortable, make sure you look presentable. A smart-casual outfit can show that you take the opportunity seriously and are ready to represent the Visitor Centre.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Centre Team Member
Some tips for your application 🫡
Show Your Passion for Horses: When writing your application, let us know why you love horses and how that passion drives you to provide excellent customer service. We want to see your enthusiasm shine through!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service, especially in cafés or retail. We’re looking for team players who can connect with our visitors, so share those stories!
Be Personable and Outgoing: In your application, showcase your friendly personality. We value strong communication skills, so don’t be shy about sharing how you engage with customers and create a welcoming atmosphere.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Don’t wait too long; we might close the vacancy early if we get lots of great applications!
How to prepare for a job interview at Cloud Online Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with Redwings and its mission. Understand their work with horses and how the Visitor Centre contributes to that. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer or handled a difficult situation. This is key for a role focused on visitor experience!
✨Be Ready to Discuss Teamwork
As a Visitor Centre Team Member, you’ll be part of a team. Be ready to talk about your experiences working in teams, how you contribute positively, and any challenges you've faced. Highlight your flexibility and ability to adapt to different roles within the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, the team culture, or how success is measured in this role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
