At a Glance
- Tasks: Join our Visitor Services team to provide top-notch customer service and engage with museum visitors.
- Company: The Royal Armouries is the UK's national museum of arms and armour, showcasing a world-class collection.
- Benefits: Enjoy discounts on food, parking, and bikes, plus generous leave and free online learning opportunities.
- Other info: A Police Check will be required; apply via our recruitment system, not by CV.
- Why this job: Be part of a dynamic team in a historic setting, making a real impact on visitor experiences.
- Qualifications: GCSE Maths and English Grade C or above, plus experience in customer service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
The role will be based at our Leeds museum.
The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world. It is housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.
We have an exciting opportunity for two Museum Assistants to join the existing Visitor Services team. Reporting to the Visitor Services Supervisors, the successful applicants will provide excellent customer service and undertake a variety of duties, including commercial selling, promoting donations, operating the crossbow challenge, and acting as gallery and fire wardens.
The successful candidates must be able to work flexibly in busy environments and demonstrate the ability to maintain high standards. They should be effective communicators, able to engage with visitors and build relationships across all levels of the organisation.
Benefits include:
- Access to discounted bicycles via Bike2Work scheme
- Free Employee Assistance Program (EAP) services
- Generous family-friendly leave
- Discounted staff car parking
- 25% off staff shop
- 10% off food in the on-site café, including discounts on set meals and hot drinks
- Pension scheme with a maximum employer contribution of 9%
- Access to free online learning
- Season ticket loan
- M-Card
A Police Check/Disclosure will be required upon a successful application. All offers are subject to satisfactory references, DBS/Police checks, and right-to-work documentation.
To apply, please visit https://www.cloudonlinerecruitment.co.uk/royalarmouries. Download and complete the application form as directed, then upload it via our recruitment system. CVs are not accepted in lieu of a completed application form.
Person Specification
E = Essential; D = Desirable
Selection Criteria
Qualifications
- GCSE Maths and English Grade C or above (or equivalent)
- Customer Service Qualification
Work & Experience
- Substantial experience in customer service
- Experience working as part of a team
- Experience in a museum environment
- Cash handling and operating tills
Skills
- Exceptional customer service skills
- Attention to detail and methodical approach
- Ability to respond effectively to visitor enquiries, complaints, and challenging situations
- Comfortable promoting products and services to visitors
Knowledge
- Knowledge of health, safety, and security procedures
- Interest in history and museum work
We seek a team player with excellent communication and interpersonal skills, who is assertive, calm, reliable under pressure, and able to prioritize conflicting demands. A positive and flexible approach to work is essential.
#J-18808-LjbffrRead more & Apply for Museum Assistant in Leeds employer: Cloud Online Recruitment
The Royal Armouries in Leeds offers a vibrant and inclusive work environment where Museum Assistants can thrive while engaging with visitors and sharing the rich history of arms and armour. With benefits such as generous family-friendly leave, discounts on-site, and access to free online learning, employees are supported in both their professional and personal lives. This role not only provides an opportunity to contribute to a prestigious national museum but also fosters growth and development within a passionate team dedicated to delivering exceptional visitor experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Read more & Apply for Museum Assistant in Leeds
✨Get to Know the Company Culture
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✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cloud Online Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Read more & Apply for Museum Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cloud Online Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Cloud Online Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cloud Online Recruitment!
How to prepare for a job interview at Cloud Online Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
