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- Tasks: Join our Visitor Services team to provide top-notch customer service and engage with museum visitors.
- Company: The Royal Armouries is the UK's national museum of arms and armour, showcasing a world-class collection.
- Benefits: Enjoy discounts on food, parking, and bikes, plus generous leave and free online learning opportunities.
- Why this job: Be part of a dynamic team in a historic setting, making a real impact on visitor experiences.
- Qualifications: GCSE Maths and English Grade C or above, plus experience in customer service and teamwork.
- Other info: A Police Check will be required; apply via our recruitment system, not by CV.
The predicted salary is between 24000 - 36000 £ per year.
The role will be based at our Leeds museum.
The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world. It is housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.
We have an exciting opportunity for two Museum Assistants to join the existing Visitor Services team. Reporting to the Visitor Services Supervisors, the successful applicants will provide excellent customer service and undertake a variety of duties, including commercial selling, promoting donations, operating the crossbow challenge, and acting as gallery and fire wardens.
The successful candidates must be able to work flexibly in busy environments and demonstrate the ability to maintain high standards. They should be effective communicators, able to engage with visitors and build relationships across all levels of the organisation.
Benefits include:
- Access to discounted bicycles via Bike2Work scheme
- Free Employee Assistance Program (EAP) services
- Generous family-friendly leave
- Discounted staff car parking
- 25% off staff shop
- 10% off food in the on-site café, including discounts on set meals and hot drinks
- Pension scheme with a maximum employer contribution of 9%
- Access to free online learning
- Season ticket loan
- M-Card
A Police Check/Disclosure will be required upon a successful application. All offers are subject to satisfactory references, DBS/Police checks, and right-to-work documentation.
To apply, please visit https://www.cloudonlinerecruitment.co.uk/royalarmouries. Download and complete the application form as directed, then upload it via our recruitment system. CVs are not accepted in lieu of a completed application form.
Person Specification
E = Essential; D = Desirable
Selection Criteria
Qualifications
- GCSE Maths and English Grade C or above (or equivalent)
- Customer Service Qualification
Work & Experience
- Substantial experience in customer service
- Experience working as part of a team
- Experience in a museum environment
- Cash handling and operating tills
Skills
- Exceptional customer service skills
- Attention to detail and methodical approach
- Ability to respond effectively to visitor enquiries, complaints, and challenging situations
- Comfortable promoting products and services to visitors
Knowledge
- Knowledge of health, safety, and security procedures
- Interest in history and museum work
We seek a team player with excellent communication and interpersonal skills, who is assertive, calm, reliable under pressure, and able to prioritize conflicting demands. A positive and flexible approach to work is essential.
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Read more & Apply for Museum Assistant employer: Cloud Online Recruitment
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Read more & Apply for Museum Assistant
✨Tip Number 1
Familiarise yourself with the Royal Armouries and its collections. Understanding the history and significance of the arms and armour on display will help you engage more effectively with visitors and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves dealing with visitor enquiries and complaints, being able to showcase your ability to handle challenging situations calmly and effectively will set you apart.
✨Tip Number 3
Network with current or former employees of the Royal Armouries. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills. Be prepared to discuss examples from your past experiences where you've successfully worked in busy environments and collaborated with others to achieve common goals.
We think you need these skills to ace Read more & Apply for Museum Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Museum Assistant position. Highlight key skills such as customer service experience and teamwork in your application.
Tailor Your Application Form: When completing the application form, ensure you tailor your responses to reflect the essential and desirable criteria listed in the job description. Use specific examples from your past experiences that demonstrate your suitability for the role.
Showcase Relevant Skills: Emphasise your exceptional customer service skills and any relevant experience in a museum environment. Mention your ability to handle cash and operate tills, as well as your knowledge of health and safety procedures.
Follow Submission Guidelines: Make sure to download and complete the application form as directed. Remember, CVs are not accepted, so focus on providing detailed and relevant information in the application form before uploading it via their recruitment system.
How to prepare for a job interview at Cloud Online Recruitment
✨Show Your Passion for History
Make sure to express your genuine interest in history and museum work during the interview. Share any relevant experiences or knowledge you have about arms and armour, as this will demonstrate your enthusiasm for the role.
✨Highlight Customer Service Experience
Since the role involves providing excellent customer service, be prepared to discuss your previous experiences in this area. Use specific examples to illustrate how you've successfully handled visitor enquiries or complaints in the past.
✨Demonstrate Teamwork Skills
The position requires working as part of a team, so be ready to talk about your ability to collaborate with others. Share instances where you've contributed to a team effort, especially in busy environments, to show that you're a reliable team player.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle challenging situations, such as difficult visitors or emergencies. Think through potential scenarios and how you would respond effectively, showcasing your calmness and problem-solving skills.
