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- Tasks: Welcome visitors, engage with the public, and manage the museum gift shop.
- Company: The Royal Armouries, UK's national museum of arms and armour.
- Benefits: Generous holiday, discounts, pension scheme, and access to free online learning.
- Why this job: Join a dynamic team and share your passion for history with visitors.
- Qualifications: Strong communication skills and a love for engaging with people.
- Other info: Flexible hours with opportunities for personal growth and development.
Overview
The Royal Armouries is the United Kingdom’s national museum of arms and armour and one of the most important collections of its type in the world, housed at its headquarters and flagship museum in Leeds, its historic home at the Tower of London, and the Victorian Fort Nelson in Hampshire.
We have an exciting opportunity for 1 x Museum Assistant to join the existing Visitor Services team. Reporting to the Visitor Services Officer the successful applicant will welcome all visitors to the museum and deliver a wide range of duties including daily public engagement, operating the museum gift shop, opening and closing the site, operating the summer assault course and running the new crossbows range.
Responsibilities
- Welcome visitors and provide daily public engagement across the museum.
- Operate the museum gift shop and assist with sales and customer service.
- Open and close the site as required.
- Manage the summer assault course and run the crossbows range.
- Deliver consistently excellent customer service; be energetic, enthusiastic and maintain a positive can-do attitude.
- Work as a flexible team member with strong interpersonal and communication skills.
Qualifications and essential attributes
- Ability to engage with groups of visitors and provide engaging experiences.
- Interest in the Fort Nelson site and National Collection of Artillery is desirable.
- A full induction and training plan will be provided for all aspects of the role.
Hours and location
This role will work on site at Fort Nelson for 31 weeks at 30 hours per week and 21 weeks at 24 hours per week, 4 days out of 7 on a rota basis. Weekend, evening and bank holiday working will be required.
Benefits
- Access to the discounted bicycles via Bike2Work scheme
- Access to free Employee Assistance Program (EAP) services
- 27.5 days holiday plus Bank Holidays
- Company sick pay scheme
- Discounted staff car parking
- 25% off staff shop
- 10% off food in on-site café
- Pension scheme with maximum employer contribution up to 9%
- Access to free online learning
Other requirements
A Police Check/ Disclosure will be requested in the event of a successful application. A criminal record would not necessarily be a bar to employment. All offers are subject to satisfactory references, DBS/Police checks and right to work documentation.
How to apply
To apply please visit the recruitment system and download an application form. The system requires you to upload the filled form in the space provided; CVs are not accepted in place of an application form. Closing date: Thursday 9 October 2025. Interview dates: Wednesday 22 October 2025.
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Read more & Apply for Museum Assistant employer: Cloud Online Recruitment
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Read more & Apply for Museum Assistant
✨Tip Number 1
Get to know the Royal Armouries and its collections! Familiarise yourself with the museum's history and exhibits. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with visitors, think of scenarios where you can demonstrate your enthusiasm and ability to connect with people. Role-playing with friends can be a fun way to prepare!
✨Tip Number 3
Network with current or former staff if you can! They can provide insider tips on what it’s like to work at the museum and what the interviewers might be looking for. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to follow all instructions carefully, especially regarding the application form.
We think you need these skills to ace Read more & Apply for Museum Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out your application, take a good look at the job description. We want to see how your skills and experiences match what we're looking for, so make sure you understand the role of Museum Assistant and the responsibilities involved.
Fill Out the Application Form Thoroughly: When you're ready to apply, remember that we only accept the official application form. Make sure to fill it out completely and accurately. This is your chance to showcase your enthusiasm for the role and demonstrate how you can contribute to our team!
Show Off Your Customer Service Skills: Since this role involves engaging with visitors, highlight any previous experience in customer service. We love seeing examples of how you've provided excellent service or created memorable experiences for others—so don’t hold back!
Be Yourself!: We’re looking for energetic and enthusiastic individuals, so let your personality shine through in your application. Don’t be afraid to show us your passion for the museum and why you’d be a great fit for our Visitor Services team!
How to prepare for a job interview at Cloud Online Recruitment
✨Know Your Museum
Before the interview, do some research on the Royal Armouries and its collections. Familiarise yourself with the history of Fort Nelson and the types of arms and armour on display. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
As a Museum Assistant, delivering excellent customer service is key. Prepare examples from your past experiences where you successfully engaged with visitors or handled challenging situations. Highlight your enthusiasm and positive attitude, as these traits are essential for this role.
✨Demonstrate Team Spirit
This role requires working closely with a team. Be ready to discuss how you’ve collaborated with others in previous jobs or projects. Emphasise your flexibility and strong communication skills, as these will be crucial for working effectively within the Visitor Services team.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the museum’s future initiatives or visitor engagement strategies. This shows your proactive approach and genuine interest in contributing to the museum's success.
