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- Tasks: Lead a dynamic team of technicians and engineers in the service centre.
- Company: Join J & E Hall, a leading refrigeration solutions provider with a collaborative culture.
- Benefits: Enjoy 26 days annual leave, a pension plan, life assurance, and a company vehicle.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Management experience in a service industry and knowledge of refrigeration systems required.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
About the job
Responsible for leading a team of technicians, skilled/semi-skilled engineers, apprentices and trainees and ensuring they are fully utilised on customer sites of commercial/industrial refrigerating and air conditioning plant. The Service Manager will also hold P&L responsibility for the successful growth and profitability of the service sales within the given service centre for which they are responsible.
Main Responsibilities
- Directly lead a team of service engineers/technicians and provide technical assistance where required.
- To accurately estimate labour cost of maintenance, service & repair work and prepare quotations for customers.
- To allocate labour primarily, but not limited to, the maintenance customer contract base covered by the Leeds service centre and with specific responsibility for customer satisfaction and financial result.
- To plan all service work using available records, estimates, drawings and specifications to meet contract requirements.
- To ensure training for Engineers and Technicians is carried out as necessary.
- In conjunction with Maintenance Supervisor and General Manager to ensure maximum utilisation of human and material resources, providing engineering support as required.
- To exercise proper control over work in progress, ensuring speedy job completion as well as ensuring all internal and customer systems are kept up to date at all times with relevant information.
- To ensure a high level of customer satisfaction is achieved by conducting regular site visits and evidencing such.
- To ensure that the Company’s technical and safety standards are maintained in accordance with Health & Safety Practices as outlined in the Company Health and Safety procedures and to make recommendations for improvements as necessary as well as the reporting of accidents.
- Responsible for the authorisation of timesheets and expenses for input and that this information is reflected on sales invoices.
- To perform other related duties as assigned or requested.
Our Ideal Candidate
- Strong planning and organisational skills; ability to work to tight deadlines and manage conflicting priorities.
- Strong written and verbal communication skills.
- Inquisitive mind and conceptual thinker.
- Ability to engage and motivate a team.
- Ability to deliver exceptional customer service.
- Ability to manage sales and costs of reactive work streams effectively and in line with company targets.
Required Experience
- Previous management experience in a service industry.
- Experience of operating the P&L account for a business or service centre.
- Substantial practical experience with all aspects of refrigeration and air conditioning, both mechanical and electrical, preferred.
About J&E Hall International
J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products. As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.
About the Business area
The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover. J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.
We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:
- 26 days annual leave.
- Defined pension contribution plan.
- Life Assurance.
- Company vehicle.
- Bonus Scheme.
- Continued professional development, including study leave and financial support for role related qualifications.
- Long service awards.
- Salary Extras, including shopping, hotel and travel discounts.
Service Centre Manager in Leeds employer: Cloud Online Recruitment
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Centre Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous management experience and technical skills make you the perfect fit for leading a team of engineers. Keep it concise and focus on how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Centre Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Centre Manager role. Highlight your management experience, especially in service industries, and showcase your skills in planning, organisation, and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at J&E Hall. Mention specific experiences that relate to leading teams and managing P&L responsibilities.
Showcase Your Technical Skills: Since this role involves refrigeration and air conditioning, don’t forget to mention any relevant technical skills or certifications you have. We love candidates who can bring both management and technical expertise to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Cloud Online Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to refrigeration and air conditioning. Be ready to discuss specific systems and processes, as well as any relevant experience you've had managing teams in this field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to engage and inspire others, which is crucial for a Service Centre Manager.
✨Understand P&L Responsibilities
Since you'll be responsible for the P&L of the service centre, be prepared to discuss your experience with financial management. Bring examples of how you've managed costs and driven profitability in previous roles.
✨Customer Satisfaction is Key
Be ready to talk about how you've ensured high levels of customer satisfaction in your past positions. Share specific strategies you've used to maintain relationships and resolve issues, as this will show your commitment to exceptional service.
