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- Tasks: Manage service centre admin and coordinate with service engineers for smooth operations.
- Company: Join a supportive team during a maternity cover role in a dynamic environment.
- Benefits: Gain valuable experience, develop skills, and enjoy a friendly workplace culture.
- Other info: Perfect opportunity for those looking to grow in a fast-paced setting.
- Why this job: Be the backbone of our service team and make a real difference every day.
- Qualifications: 3 years of office admin experience and strong communication skills required.
The predicted salary is between 25000 - 30000 ÂŁ per year.
This role is a full‑time position covering a maternity leave for approximately 10-12 months.
As Service Administrator you are responsible for the efficient operation of all Service Centre administration and coordination of their Service Engineers.
Main Responsibilities- Dealing with customer queries/enquiries/instructions over the phone or email in a polite and efficient manner and resolving their enquiries.
- Accurately escalating any queries or enquiries to the Service Supervisor or Service Manager as necessary while also using own initiative to deal with customers/branch personnel in the absence of management.
- Co‑ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
- Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
- Ensure all necessary stocks of stationary are replenished as needed.
- Maximise co‑operation between branch administration and service personnel, promoting an efficient and pleasant working environment.
- Co‑ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy both current and future customer demands.
- Consummate team player.
- Great communication skills, both written, on the phone and face to face.
- Positive “can do” attitude.
- Strong planning and organisational skills.
- Ability to work to tight deadlines and manage conflicting priorities.
- Minimum of 3 years office administration experience.
- Excellent knowledge of using computer systems to manage administration, including above‑average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint).
- Project systems experience.
Service Administrator - Maternity Cover in Kent employer: Cloud Online Recruitment
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Maternity Cover in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your communication skills and positive attitude, which are key for this role.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. It shows initiative and enthusiasm!
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A quick email to check in can keep you on their radar and show that you're genuinely interested in the position.
We think you need these skills to ace Service Administrator - Maternity Cover in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your office administration experience and any relevant software skills, especially with Microsoft packages. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Administrator role. Share specific examples of how you've dealt with customer queries or coordinated teams in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application showcases your ability to convey information clearly and politely. Whether it's through your CV or cover letter, we want to see that you can communicate effectively, just like you would with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cloud Online Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like handling customer queries and coordinating paperwork.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively dealt with customer inquiries or resolved issues in previous roles. This will demonstrate your ability to communicate well both over the phone and in writing.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially under tight deadlines. Think of specific instances where you successfully juggled multiple responsibilities, as this will show that you can handle the demands of the role.
✨Bring Your 'Can Do' Attitude
Employers love a positive attitude! During the interview, express your enthusiasm for the role and your willingness to tackle challenges. Share stories that highlight your proactive approach and teamwork, as these qualities are essential for maximising cooperation within the service centre.