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- Tasks: Lead the Trailblazer Team and ensure top-notch customer experiences at Golf It! events.
- Company: Golf It! is a vibrant new golf facility focused on accessibility and community engagement.
- Benefits: Enjoy 35 days holiday, life insurance, discounts, and free tickets to major golf events.
- Why this job: Join a fun, inclusive environment that promotes golf for everyone while developing your leadership skills.
- Qualifications: Some supervisory experience and National 5 Maths and English or equivalent required.
- Other info: Full-time role with a flexible rota, including weekends; applications may close early.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen to join the Golf Operations team as Golf Operations Supervisor. The successful candidate will lead the Trailblazer Team, working with the Head of Golf and liaising with Golf It! external operating partners, when necessary, to ensure that all Golf It! golf activities, events and the reception area are adequately staffed and that an exemplary customer experience is provided at all times, in line with the Golf It! values.
To work with the Head of Golf in the management and development of the Trailblazer team and be a point of escalation for any issues, including those related to complaints, staffing and maintenance, undertaking investigation, and escalating where required, to resolve these matters in a timely fashion. This is a full time, permanent position working 37.5 hours per week. You will be required to work 4 out of 7 working days on a rota basis. This role will include weekend work.
What We Offer
- Company Pension Scheme and Sick Pay
- Life Insurance Cover
- Enhanced Maternity/Partner Pay
- 35 Days Holiday Per Year
- Free tickets to The Open and AIG Women’s Open each year (and other relevant R&A Championships)
- Cycle to Work Scheme
- Season Ticket Loan
- Contribution towards glasses for VDU use
- Discounts available across 800 UK retailers and local businesses
Who We Are Looking For
The ideal candidate will have the following experience and attributes:
- Some experience working in a supervisory/management customer-facing role.
- National 5 Maths and English, or equivalent.
About Golf It!
The R&A’s purpose is to make golf more accessible, appealing and inclusive and to ensure it is thriving 50 years from now and Golf It! plays a huge part of that ambition. Golf It! is The R&A’s first golf facility which opened in Glasgow in August 2023 and will create a new “pathway to golf” that is open and accessible focusing on delivering fun and being community and family orientated. Golf It! is accessible to people from all walks of life. It has a 9 Hole Golf Course, a 52 Bay two-tiered Driving Range, 3 Adventure Golf Courses, Park Golf, Simulators and many more activities. There is a street food outlet, provided by Big Feed Street Food, an onsite Nursery operated by Lullaby Lane and three Padel Tennis Courts operated by Game4Padel. Coaching facilities include Toptracer technology in every bay of the Driving Range, as well as Trackman in our Golf It! simulator.
Contact Detail:
Cloud Online Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Supervisor
✨Tip Number 1
Familiarise yourself with the values and mission of Golf It! Understanding their commitment to accessibility and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current employees or those in similar roles within the golf industry. This can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past supervisory or management experience that demonstrate your ability to handle customer complaints and team dynamics effectively.
✨Tip Number 4
Show your enthusiasm for golf and community engagement. Being passionate about the sport and its accessibility can set you apart as a candidate who truly embodies the spirit of Golf It!
We think you need these skills to ace Golf Operations Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Golf Operations Supervisor position. Tailor your application to highlight relevant experience in supervisory roles and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or management experience, especially in customer-facing roles. Use specific examples to demonstrate how you've successfully led teams or resolved customer complaints.
Showcase Your Passion for Golf: Express your enthusiasm for golf and community engagement in your application. Mention any personal experiences with golf or involvement in community activities that align with the values of Golf It!.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial for a supervisory role.
How to prepare for a job interview at Cloud Online Recruitment
✨Show Your Leadership Skills
As a Golf Operations Supervisor, you'll be leading the Trailblazer Team. Be prepared to discuss your previous supervisory experiences and how you've successfully managed teams in customer-facing roles. Highlight specific examples where you resolved conflicts or improved team performance.
✨Understand the Customer Experience
Since providing an exemplary customer experience is key for this role, think about how you can contribute to that. Prepare to share ideas on enhancing customer satisfaction and any past experiences where you went above and beyond for customers.
✨Familiarise Yourself with Golf It!
Research Golf It! and its mission to make golf more accessible and appealing. Understanding their values and how they operate will help you align your answers with their goals during the interview. Mention specific aspects of their facilities that excite you.
✨Prepare for Scenario Questions
You may be asked to handle hypothetical situations related to complaints or staffing issues. Think through potential scenarios and how you would approach them. Demonstrating your problem-solving skills and ability to remain calm under pressure will impress the interviewers.
