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- Tasks: Support sales teams with admin tasks, process orders, and handle customer queries.
- Company: Join Climb Channel Solutions, a dynamic tech company in beautiful Ashburton.
- Benefits: Enjoy competitive salary, commission, paid training, and flexible working arrangements.
- Why this job: Be part of a high-performing team and make a real impact in customer service.
- Qualifications: GCSEs in Maths and English, strong communication skills, and a knack for problem-solving.
- Other info: Work in a supportive environment with great career growth and fun team events.
The predicted salary is between 24500 - 26000 £ per year.
Are you a skilled administrator looking for an exciting new adventure? This is a fantastic opportunity to join our sales support and customer service department. You will be an important part of a high‑performing team that works closely with the sales teams and external customers. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.
As a Sales Support Administrator, you will be ensuring that you are delivering excellent service to our customers and sales team. You will be supporting the sales teams by carrying out the administrative functions of the sales order process, such as processing orders, sending renewal quotes, handling customer, publisher and internal queries and handling returns. You will act as the first point of contact via phone and email, directing queries to the relevant department where necessary.
The ideal candidate will thrive working in a high‑pressure environment to meet deadlines while maintaining high standards of accuracy and diligence. You will need to be able to switch between different tasks without losing concentration. Your role will include, but is not limited to:
- Working in an organised way to help account managers with quoting, case building and other administrative tasks.
- Handling incoming calls and emails, dealing with them appropriately.
- Processing and monitoring orders.
- Creating accurate records, using attention to detail.
- Working to deadlines.
Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine and many more. Climb Channel Solutions UK, based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer‑focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems, we invest time in training and personal development. To help the team grow the business, we work hard, giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance programme are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.
Benefits for you:
- Paid Training
- Individual Personal Development Plans
- Salary plus commission/bonus schemes
- Sick Pay
- Holiday Pay
- Staff Referral Scheme
- Personal Trainer
- Yoga
- Flexible Working Arrangements
- Social Events/Fundraisers/Staff Parties
- Life Assurance with MetLife
- Employee Assistance Programme for you and your family
- Medicash Health Cash Plan
All companies say that they have a great culture – we are proud that this is reality – we put our people first!
You’ll have five GCSE level 4/grade C (or equivalent) and above, including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic and creative. Does this sound like you?
Other traits and skills we’re looking for:
- Good verbal and written communication skills in English
- Able to use own initiative when dealing with customers
- Able to prioritise and re‑prioritise during the day to ensure urgent tasks are completed
- Able to learn new systems and deal with complicated scenarios logically and strategically and know when to ask for assistance
- Friendly, reliable, with good attendance and timekeeping
- Problem‑solving and judgmental skills
- Remain calm under pressure
- Customer service skills
- Competent user of Microsoft Excel, Outlook and Word
- Experience of working in an office environment, handling telephone enquiries by phone and email
- Manage time effectively
- Able to work as a team
Working hours: 37.5 hours (Full time) Monday to Friday Between 9am – 5.30pm
Salary: £24,500-26,000 plus commission
Location: Ashburton (Office Based)
Sales Support Administrator in Ashburton employer: Cloud Know How
Contact Detail:
Cloud Know How Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Ashburton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Administrator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock run with a friend or family member. Focus on common questions related to sales support and customer service, so you can showcase your skills confidently.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Send them a message expressing your interest in a Sales Support Administrator position. It shows initiative and could put you on their radar.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it gives us a chance to see your enthusiasm for joining our team at Climb Channel Solutions UK!
We think you need these skills to ace Sales Support Administrator in Ashburton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Administrator role. Highlight your administrative skills and any relevant experience that shows you can thrive in a high-pressure environment. We want to see how you can support our sales teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining us at Climb Channel Solutions UK. Share specific examples of how your skills align with the job description, especially your customer service and communication abilities.
Showcase Your Attention to Detail: In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application reflects their attention to detail, just like we do in our work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Cloud Know How
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities like processing orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and sales teams, be prepared to showcase your verbal and written communication skills. Practice answering common questions clearly and concisely, and think of examples where you've successfully handled customer inquiries or resolved issues.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for this position. During the interview, share specific examples of how you've prioritised tasks in previous roles. You might mention a time when you had to juggle several deadlines while maintaining accuracy and attention to detail.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You could ask about the training programme mentioned in the job description or how the team collaborates to meet sales targets. It’s a great way to engage with the interviewer and leave a positive impression.
