Senior IT Support Specialist

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent. We’re seeking a Senior IT Support Specialist to join our team at Cloud Imperium Games, supporting our global workforce with their technical queries and challenges.

As part of a collaborative environment, you will be the frontline support for hardware, software, and app-related issues, ensuring an exceptional end-to-end employee experience through calls, emails, and chats. We use tools such as Jira, Confluence and the M365 package to manage our work and we value service excellence, teamwork and enthusiasm for cool tech.

Founded in 2012, Cloud Imperium Games creates cutting-edge videogames that defy expectations. We’re currently developing Star Citizen, a record-breaking multiplayer online space sim, and Squadron 42, a cinematic single-player adventure set in the same universe. Join us as we break boundaries and make videogame history.

What does a Senior IT Support Specialist at CIG do?

• Lead the charge in developing generalist IT support and troubleshooting skills across hardware, software, infrastructure, and network.
• Provide advanced technical assistance and mentorship to the junior support team.
• Diagnose and resolve complex hardware, software, and network issues.
• Assist with major incident escalations and participate in incident resolution.
• Contribute to technology updates and develop ITIL best practices.
• Manage complex technical challenges leveraging subject matter expertise and exercising discretion and independent judgment when determining the appropriate course for resolution.

What do we ask for?

• You have strong technical knowledge of Microsoft Windows operating systems, Autopilot, Microsoft Office/O365, Active Directory, Jira ITSM, network connectivity, and VPN protocols, and common collaboration tools such as Teams and Zoom.
• You have experience with meeting room AV technical hardware solutions and office network technology.
• You are a thought leader in the implementation of IT Operations best practices such as ITIL and ISO20000.
• You possess strong troubleshooting skills, capable of resolving hardware, software, and application-related issues.
• Strong written and verbal communication skills with the ability to effectively present information articulately to business users.

CIG Diversity Statement

CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment.

Fraud Statement

We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc. through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info{@}cloudimperiumgames.com with any information you may have.

If you like wild growth and working with happy, enthusiastic over-achievers, you will enjoy your career with us!