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- Tasks: Lead service delivery improvements and support renowned clients in IT services.
- Company: Join a diverse team committed to excellence in IT service management.
- Benefits: Enjoy uncapped annual leave, fitness contributions, and enhanced family leave.
- Why this job: Make an impact by improving IT services while working with global clients.
- Qualifications: 5-10 years in Service Delivery Management; ITIL Foundation Certification required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We are on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you will be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices. You will have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.
You will be:
- Driving ongoing service improvements through our Continual Service Improvement Program.
- Monitoring service performance and taking proactive action to ensure success.
- Building strong customer relationships and understanding their business needs.
- Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
- Advocating for ITIL best practices within the organization.
You will need:
- At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
- ServiceNow experience is advantageous, but not essential.
- ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.
What we offer:
- Responsible Time Off (uncapped annual leave)
- Fitness Cash Contribution
- Pension Contribution
- Employee Assistance Programme
- Enhanced Maternity & Paternity Leave
- Life Assurance, Critical Illness, and Income Protection
- Birthday lunches, a Fun Fund, and more
We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!
Service Delivery Manager employer: Cloud Direct
Contact Detail:
Cloud Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices and the Service Delivery Management framework. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in the IT Managed Services sector. Attend industry events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven service improvements in previous roles. Highlighting your achievements in enhancing service delivery will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's current service delivery processes and any recent initiatives they've undertaken. This knowledge will allow you to tailor your conversations during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Service Delivery Management. Focus on your achievements and how they align with the responsibilities mentioned in the job description, such as driving service improvements and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT service delivery and your understanding of ITIL best practices. Mention specific examples from your past roles that demonstrate your ability to improve service delivery and support clients effectively.
Highlight Relevant Certifications: Clearly list your ITIL Foundation Certification and any additional ITIL certifications you hold. If you have experience with ServiceNow, be sure to mention it as well, as it could give you an edge in your application.
Showcase Soft Skills: In your application, emphasise your soft skills such as communication, relationship-building, and problem-solving. These are crucial for a Service Delivery Manager role, especially when collaborating with clients and internal teams.
How to prepare for a job interview at Cloud Direct
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL principles and how they apply to service delivery. Be prepared to discuss how you've implemented these practices in your previous roles and how they can benefit the organisation.
✨Showcase Your Customer Relationship Skills
As a Service Delivery Manager, building strong relationships with clients is key. Prepare examples of how you've successfully managed client expectations and improved customer satisfaction in past positions.
✨Demonstrate Continuous Improvement Mindset
Highlight your experience with Continual Service Improvement Programs. Be ready to share specific instances where you've driven service improvements and the impact it had on service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service delivery challenges. Think through potential situations you might face and how you would address them effectively.
