Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service delivery improvements and support renowned clients in IT services.
- Company: Join a diverse team committed to excellence in IT service management.
- Benefits: Enjoy uncapped annual leave, fitness contributions, and enhanced family leave.
- Why this job: Make an impact by improving IT services while working with global clients.
- Qualifications: 3-5 years in Service Delivery Management; ITIL Foundation Certification required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 28800 - 48000 £ per year.
We are on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you will be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices. You will have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.
You will be:
- Driving ongoing service improvements through our Continual Service Improvement Program.
- Monitoring service performance and taking proactive action to ensure success.
- Building strong customer relationships and understanding their business needs.
- Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
- Advocating for ITIL best practices within the organization.
You will need:
- At least 3-5 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
- ServiceNow experience is advantageous, but not essential.
- ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.
What we offer:
- Responsible Time Off (uncapped annual leave)
- Fitness Cash Contribution
- Pension Contribution
- Employee Assistance Programme
- Enhanced Maternity & Paternity Leave
- Life Assurance, Critical Illness, and Income Protection
- Birthday lunches, a Fun Fund, and more
We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!
Service Delivery Manager employer: Cloud Direct
Contact Detail:
Cloud Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices and be prepared to discuss how you've applied them in your previous roles. This will show us that you understand the framework and can advocate for it effectively within our organisation.
✨Tip Number 2
Highlight your experience in driving service improvements and managing customer relationships. Be ready to share specific examples of how you've successfully enhanced service delivery in past positions, as this is crucial for the role.
✨Tip Number 3
If you have experience with ServiceNow or similar service management tools, make sure to mention it during discussions. Even if it's not essential, demonstrating familiarity with such tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would approach collaboration with the Customer Engagement Team. We value teamwork, so showcasing your ability to work cross-functionally will demonstrate that you're a good fit for our culture.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Service Delivery Management. Focus on your achievements and how they align with the responsibilities mentioned in the job description, such as driving service improvements and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ITIL best practices and your experience in managing service delivery. Use specific examples to demonstrate how you've successfully improved IT services in previous roles.
Highlight Relevant Certifications: Clearly list your ITIL Foundation Certification and any additional ITIL certifications you hold. If you have experience with ServiceNow, mention it as well, even if it's not essential, as it could give you an edge.
Showcase Soft Skills: In your application, emphasise your soft skills such as communication, relationship-building, and problem-solving. These are crucial for a Service Delivery Manager role, especially when collaborating with clients and internal teams.
How to prepare for a job interview at Cloud Direct
✨Understand ITIL Best Practices
Make sure you have a solid grasp of ITIL principles, as this role heavily relies on them. Be prepared to discuss how you've applied these practices in your previous roles and how they can benefit the organisation.
✨Showcase Your Customer Relationship Skills
Since building strong customer relationships is key, think of examples where you've successfully managed client expectations or resolved issues. Highlight your ability to understand and meet business needs.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about how you've driven service improvements in past positions. Share specific instances where your initiatives led to measurable enhancements in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process and decision-making strategies when faced with service delivery challenges.
