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- Tasks: Lead service delivery improvements and support IT service management tools.
- Company: Join a diverse team committed to excellence in IT service delivery.
- Benefits: Enjoy uncapped annual leave, fitness contributions, and enhanced parental leave.
- Why this job: Work with renowned clients and advocate for best practices in a supportive culture.
- Qualifications: 5-10 years in Service Delivery Management; ITIL Foundation Certification required.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.
You will be:
- Driving ongoing service improvements through our Continual Service Improvement Program.
- Monitoring service performance and take proactive action to ensure success.
- Building strong customer relationships and understand their business needs.
- Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
- Advocating for ITIL best practices within the organization.
You will need:
- At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
- ServiceNow experience is advantageous, but not essential.
- ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.
What we offer:
- Responsible Time Off (uncapped annual leave)
- Fitness Cash Contribution
- Pension Contribution
- Employee Assistance Programme
- Enhanced Maternity & Paternity Leave
- Life Assurance, Critical Illness, and Income Protection
- Birthday lunches, a Fun Fund, and more
We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!
Service Delivery Manager employer: Cloud Direct
Contact Detail:
Cloud Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices and be prepared to discuss how you've applied them in your previous roles. This will show us that you understand the framework and can advocate for it effectively within our organisation.
✨Tip Number 2
Highlight your experience in driving service improvements and managing customer relationships. Be ready to share specific examples of how you've successfully enhanced service delivery and built strong partnerships with clients.
✨Tip Number 3
If you have experience with ServiceNow, make sure to mention it! Even if it's not essential, demonstrating familiarity with this tool can set you apart from other candidates and show us you're ready to hit the ground running.
✨Tip Number 4
Research our company culture and values, especially our commitment to diversity, equity, and inclusion. Being able to articulate how you align with these values will resonate well with us and demonstrate your fit within our team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Service Delivery Management. Focus on your achievements and how they align with the responsibilities mentioned in the job description, such as driving service improvements and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for ITIL best practices and your experience in managing service delivery. Use specific examples to demonstrate how you've successfully improved IT services in previous roles.
Highlight Relevant Certifications: Clearly mention your ITIL Foundation Certification and any additional ITIL certifications you hold. If you have experience with ServiceNow, be sure to include that as well, as it can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your ability to build strong customer relationships and collaborate effectively with teams. Mention any experience you have in understanding business needs and advocating for best practices within an organisation.
How to prepare for a job interview at Cloud Direct
✨Showcase Your ITIL Knowledge
Since the role requires advocating for ITIL best practices, be prepared to discuss your understanding of ITIL principles. Share specific examples of how you've implemented these practices in previous roles to improve service delivery.
✨Demonstrate Customer Relationship Skills
Building strong customer relationships is key for this position. Prepare to talk about your experience in managing client expectations and how you've successfully addressed their business needs in the past.
✨Highlight Continuous Improvement Initiatives
The job involves driving ongoing service improvements. Be ready to discuss any initiatives you've led or contributed to that resulted in measurable improvements in service performance or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle service delivery challenges. Think of specific situations where you had to monitor service performance and take proactive actions to ensure success.
