At a Glance
- Tasks: Build trusted relationships and manage customer accounts to drive value and satisfaction.
- Company: Join Cloud Direct, a tech company focused on teamwork and innovation.
- Benefits: Enjoy fitness contributions, pension plans, and enhanced parental leave.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers achieve their goals with strategic account management.
- Qualifications: Experience in customer-facing roles and excellent communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
“ Empower organisations to achieve more through trusted relationships and strategic account management. “
As a frontier partner, we grow through great people, smart tech, and teamwork between humans and AI.
Account Managers serve as the primary point of contact between customers and Cloud Direct, building trusted relationships and ensuring an exceptional customer experience.
They are responsible for understanding each customer’s business objectives, identifying opportunities to address their evolving needs, and delivering solutions that drive value.
By providing strategic guidance and outstanding account management, Account Managers foster long-term customer satisfaction, retention, and growth of Cloud Direct’s services.
This role is responsible for managing a portfolio of approximately 15 to 20 customer accounts, developing account strategies, strengthening customer relationships, and identifying opportunities to expand the partnership while ensuring customers achieve maximum value from their investment
What you’ll be doing?
- Maintain existing Account revenues and prevent customers leaving by ensuring client needs are met, managing escalations promptly, and ensuring high satisfaction levels
- Grow Account revenues by gaining a deep understanding of the customer’s business goals and how they align with the services offered by Cloud Direct.
- Upselling existing services and cross-selling new services
- Relationship Management – acting as the main point of contact, building trust, and maintaining strong, long-term relationships. Achieved by on-site meetings where posssible.
• Internal Coordination
- Acting as the voice of the customer within Cloud Direct
- Collaborate with Marketing and Product teams to align solutions with customer needs
- Reporting and Analytics – tracking key account metrics such as Account Health, revenue & margin and engagement. Create reports and presentations.
- Produce and maintain Account Plans for all customers, identifying where opportunity exists, or equally where it no longer exists and the account should be moved to a more reactive Cloud Direct team to be managed.
- Contract Management of sales and renewals and negotiating new terms or contracts if required.
What you’ll need
- Experience of a customer facing role, ideally from a B2C or B2B technology background.
- Excellent communication skills, empathy, and ability to quickly build trust with stakeholders.
- Highly organised and process-orientated, able to follow sales methodologies and account management frameworks.
- Engaging and persuasive presenter, able to articulate value propositions with clarity and confidence.
Highly desirable
- Understanding of customer’s financials, industry trends and growth opportunities
- Able to utilise tools to analyse data, track performance, and spot trends
What we’re offering
- Fitness Cash Contribution
- Pension Contribution
- Employee Assistance Programme
- Enhanced Maternity & Paternity Leave
- Life Assurance, Critical Illness, and Income Protection.
- Birthday lunches, a Fun Fund, and more.
At Cloud Direct, we believe that diversity, equity, and inclusion are essential to our success.
We are committed to creating a workplace where everyone feels valued, respected, and empowered.
We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve.
We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply.
Discover Life at Cloud Direct Through Our Employee Spotlights
Our employees are at the heart of everything we do.
Dive into our Employee Spotlights to hear firsthand experiences and insights from our team members.
Learn about their journeys, achievements, and what makes Cloud Direct a great place to work.
Join us and be part of a dynamic and supportive community!
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Account Manager in Bath employer: Cloud Direct
At Cloud Direct, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity, equity, and inclusion. Our commitment to employee growth is reflected in our uncapped annual leave, comprehensive benefits package, and opportunities for professional development, all while working with cutting-edge technology in a collaborative environment. Join us in a role where your contributions directly impact our clients and the community, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cloud Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cloud Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cloud Direct:Your cover letter is your chance to shine! Tell us why you want to work at Cloud Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cloud Direct!
How to prepare for a job interview at Cloud Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
