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- Tasks: Provide top-notch technical support and troubleshoot Microsoft 365 and server issues.
- Company: Established tech services provider with a people-first culture.
- Benefits: £35,000 salary, healthcare plan, birthday off, and strong career development.
- Why this job: Join a supportive team and make a real impact on customer experiences.
- Qualifications: 2+ years in infrastructure support, strong Microsoft 365 and Windows Server skills.
- Other info: Hybrid working available with excellent long-term career opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Our client is a well-established technology services provider with nearly 30 years’ experience helping businesses perform better through the power of technology. Operating with a strong people-first culture and a commitment to exceptional customer experience, they work as a trusted IT partner to their clients rather than just a support provider.
They are now looking for an Infrastructure Support Engineer to join their growing Service Support team in a customer-facing role focused on delivering high-quality, reliable, and empathetic technical support. You’ll work across Microsoft 365, server infrastructure, and networking technologies, helping customers operate securely, efficiently, and confidently. This role is ideal for someone with 2+ years’ experience in an MSP or IT reseller environment who enjoys problem-solving, customer interaction, and continuous learning.
You’ll collaborate closely with customers, internal engineers, and service teams to deliver high-quality support while contributing to internal projects and continuous service improvement.
The RoleAs an Infrastructure Support Engineer, you will deliver exceptional 1st and 2nd line support via phone, email, and messaging, act as a trusted point of contact for customers by owning and resolving technical issues, and support Microsoft 365 environments including Exchange Online and Entra ID. You’ll administer and troubleshoot Windows Server and Active Directory environments, investigate and resolve infrastructure, desktop, and networking issues, and document all work clearly in line with defined support frameworks. You’ll also collaborate with internal teams on projects and service improvements, occasionally provide onsite customer support, and proactively identify opportunities to improve customer environments.
Key Responsibilities- Microsoft 365 administration and support (must-have)
- Desktop and end-user support across Microsoft applications
- Windows Server administration including DNS, DHCP, and Group Policy
- Azure, Hyper-V, and VMware troubleshooting
- Networking fundamentals (WAN, LAN, WLAN, VLAN – desirable)
- Backup, security, and endpoint protection support
- Clear communication with technical and non-technical users
- Maintaining high service and documentation standards
Required skills and experience include 2+ years’ experience in an infrastructure or support engineering role, ideally within an MSP or IT reseller environment, strong Microsoft 365 and Active Directory knowledge, solid Windows Server and desktop support experience, and an understanding of core networking principles. You’ll be a confident and professional communicator with strong troubleshooting and organisational skills, and you’ll be willing to attend customer sites when required.
Desirable experience includes exposure to Intune, Microsoft Teams VoIP, networking devices, Azure infrastructure, and security best practices.
Why Apply?- Salary of £35,000 per year
- Healthcare cash plan and employee assistance programme
- Birthday off 🎉
- Strong focus on training, development, and career progression
- Supportive, people-first culture with long-term career opportunities
If you’re an Infrastructure Support Engineer who enjoys customer interaction, technical ownership, and making a real difference to end users, this could be a great next step.
Apply now or reach out to Emma Pretorius to start the conversation.
Infrastructure Support Engineer in Poole employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer in Poole
✨Tip Number 1
Network, network, network! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Infrastructure Support Engineer role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews like a pro! Research common questions for tech support roles and practice your answers. Make sure you can showcase your experience with Microsoft 365 and Windows Server confidently. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Infrastructure Support Engineer in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2+ years in an MSP or IT reseller environment, and don’t forget to showcase your Microsoft 365 and Windows Server expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your problem-solving skills can benefit our customers. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your clear communication style in your application. We want to see how you can connect with both technical and non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365, Windows Server, and networking fundamentals. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to share examples of how you've provided exceptional support in the past. Highlight your ability to communicate clearly with both technical and non-technical users, and demonstrate your empathy when resolving issues. This will help you stand out as a candidate who truly understands the importance of customer experience.
✨Prepare for Problem-Solving Questions
Expect to face some scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about common issues you've resolved in previous roles and how you approached them. Practising these responses will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
