We’re working with a major global organisation that is investing in a new Microsoft Dynamics 365 Contact Center platform alongside a wider rollout of Dynamics Sales and Customer Insights.They already have an experienced Dynamics 365 Contact Center Solution Architect in place and are now looking for a hands-on Dynamics 365 Engineer to support the build, take ownership of internal technical dependencies and help develop the platform after its initial implementation.You don’t need previous Dynamics 365 Contact Center experience (though preferred). We’re open to strong Dynamics engineers who have worked across Dynamics Sales, Customer Insights or wider Power Platform development and are interested in moving into this growing area of the Microsoft ecosystem.You’ll need hands-on experience across areas such as:Dynamics 365 Sales and/or Customer InsightsPower Apps, Power Automate and DataverseCustom forms and model-driven applicationsPlugins, APIs and system integrationsPro-code Dynamics customisationApplication support and release managementThis isn’t a purely low-code Power Platform position. We’re looking for someone comfortable developing custom functionality and integrations within Dynamics, who can work under the direction of an experienced Solution Architect while taking genuine ownership of delivery.The organisation is working with an SI to implement Dynamics 365 Contact Center, including custom Power Platform development alongside the core product. You’ll have the opportunity to build experience across:Dynamics 365 Contact CenterVoice and digital channelsOmnichannel customer engagementIntelligent and unified routingAI-powered agent experiencesPrevious Contact Center or CCaaS experience would be useful, particularly across Dynamics 365, Genesys, Five9, NICE or similar platforms, but it isn’t essential if you have strong Dynamics development foundations.The role will suit an experienced Dynamics 365 Engineer or Developer who wants to broaden their capability, work closely with a specialist architect and contribute to a major customer engagement transformation programme. Remote working across the UKIf you have strong Dynamics 365 and Power Platform development experience and would like to build capability within Dynamics 365 Contact Center, please apply or get in touch for more information.
Senior D365 Contact Center Engineer in London employer: Cloud Decisions
Join a dynamic and supportive team at a growing Managed Service Provider, where you can take full ownership of exciting Microsoft 365 projects while working fully remotely from the UK. With a focus on professional development, you'll have access to opportunities for Microsoft certifications and work with cutting-edge technologies, all within a culture that values collaboration and innovation. This role not only offers a competitive salary but also the chance to make a meaningful impact on SMB and mid-market customers as they modernise their Microsoft environments.
