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- Tasks: Provide top-notch IT support and ensure seamless operation of critical hospital infrastructure.
- Company: Join a world-class consultancy at a renowned medical facility in London.
- Benefits: Competitive salary, exceptional benefits, and extensive training opportunities.
- Why this job: Accelerate your career in a supportive team environment with real impact.
- Qualifications: 2-3 years in a technical role and strong customer service skills.
- Other info: Dynamic workplace with opportunities for career progression and skill development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Onsite Service Desk Engineer – Central London
To 30k + Exceptional Benefits Package
Want to work in a meaningful environment, surrounded by rich history and heritage? We are seeking a superstar Onsite Service Desk Engineer who wants to sharpen their skills within a world-class and state-of-the-art medical facility.
Are you a seasoned Level 1 Service Desk Engineer looking to accelerate your career progression? If you are delivering outstanding customer service and excel in customer-facing positions, we invite you to connect with us! We are actively seeking individuals who not only thrive in their current roles but also aspire to swiftly advance to the position of a 2nd Line Engineer.
About the Organisation
We are currently seeking a dynamic individual to join a world-class consultancy practice as a Level 1 Service Desk Engineer based at a world-renowned Medical Facility in London. The consultancy's commitment lies in delivering top-notch IT support to clients, and we are in search of a talented individual to enhance the success of their service delivery team.
About the Role
As a Level 1 Service Desk Engineer, you will play a pivotal role in ensuring the seamless operation of the hospital's critical cloud and network infrastructure. Your duties encompass:
- Swiftly responding to inbound calls.
- Recording all customer issues, queries, and requests in the ticket management system.
- Providing Level 1 Server, Network, and Desktop Technical Support.
- Executing hardware configurations and software installations.
- Adhering to internal and customer Service Level Agreements (SLAs), with the escalation of concerns when necessary.
- Developing and maintaining customer-specific infrastructure documentation.
- Taking full ownership of problem resolution from start to finish.
- Managing client expectations through transparent communication.
Technical Skills
- Active Directory
- MS Windows
- Office 365
Key Skills and Experience
- 2-3 years of experience in a technical role supporting SMEs.
- Demonstrated customer-facing experience.
- Familiarity with adherence to Service Level Agreements (SLAs).
- Experience within a broader service delivery function.
- Capability to support clients across multiple sites.
- Possessing creative, analytical problem-solving skills with an innovative approach.
What to do next?
Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to connect you with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not, we can also connect you with other opportunities to suit your background.
Onsite Service Desk Engineer in London employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your experience with Active Directory and customer service can shine through in your answers.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you’re excited about working in a medical facility and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Onsite Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Service Desk Engineer role. Highlight your relevant experience, especially in customer-facing positions and technical support. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. Don’t forget to mention any specific experiences that relate to the job description.
Showcase Your Technical Skills: Be sure to list your technical skills clearly, especially those mentioned in the job description like Active Directory and MS Windows. We love seeing candidates who are confident in their abilities and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Active Directory, MS Windows, and Office 365. Be ready to discuss how you've used these tools in previous roles, as well as any challenges you've faced and how you overcame them.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples of how you've handled customer queries or issues in the past. Think about times when you went above and beyond to help a client, as this will show your commitment to excellent service.
✨Understand SLAs and Their Importance
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've adhered to them in your previous roles. This shows that you understand the importance of meeting client expectations and can manage your time effectively.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions where you'll need to demonstrate your analytical problem-solving skills. Think of specific examples where you had to troubleshoot an issue, detailing your thought process and the steps you took to resolve it.
