At a Glance
- Tasks: Provide 1st line support for Microsoft products and manage customer tickets.
- Company: Join a top-rated Microsoft Partner with a focus on personal development.
- Benefits: Enjoy private health care, generous leave, and funded training opportunities.
- Other info: Dynamic team culture with a strong emphasis on career progression.
- Why this job: Work with cutting-edge Microsoft technologies and grow your career in a supportive environment.
- Qualifications: Experience in 1st line support and knowledge of Microsoft technologies required.
The predicted salary is between 25000 - 28000 £ per year.
Work for a Microsoft Powerhouse, one of the most accredited and awarded in the country! They're a pure-play Microsoft Partner with a culture that encourages exceptional development and hires from within.
What makes this organisation exceptional?
- They are a pure-play Microsoft Partner with a core focus on Azure and M365.
- They work with a mixture of SMB customers through FTSE 100 enterprise level organisations, giving you mass exposure to work on all of Microsoft’s offerings.
- They are a Microsoft Solutions Partner with 6/6 Solution Partner Designations.
- They are massive on personal development and career progression, backing people with training/certifications and promoting from within.
As a successful 1st Line Support Engineer / Service Desk, you will have:
- Some prior experience in a 1st Line role previously for an MSP.
- Working knowledge of Microsoft technologies including Azure, Office 365, Intune, and SharePoint.
- Basic Active Directory knowledge.
- Knowledge of server technologies including SCCM, WSUS, Hyper-V.
- Any certifications welcomed, such as Microsoft 365 & Azure Administrator Certificates (not necessary).
- A customer-centric nature.
- The mindset to always be learning.
- Ability to work well as a key member of a close-knit team.
As the successful 1st Line Support Engineer, you will:
- Provide 1st line support to end users and log customer tickets.
- Support on a wide range of Microsoft products.
- Effectively and efficiently manage critical incidents and build relationships to work with your colleagues to resolve issues.
Essential Technical Skills:
We are looking for someone with demonstrable technical ability in at least four of the following technologies:
- Office 365 (Exchange online, OneDrive & SharePoint etc).
- Azure IaaS/PaaS.
- Microsoft Windows Server 2019, 2016, and 2012 R2 and Microsoft Windows Desktop/Office Suite.
- Application Virtualisation (RDS, AVD, Citrix etc).
- Microsoft Active Directory.
- Microsoft SQL Server.
What’s in it for you?
- Private health & dental care.
- 1.5-hour lunch breaks for an exercise lunch once a week.
- Cycle to work scheme.
- 25 days annual leave entitlement + bank holidays (with 3 discretionary days at Christmas).
- Personalised training plans and technical professional development paid for.
What to do next... simply get in touch/apply here!
Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not, we can also connect you with other opportunities to suit your background.
1st Line Support Engiener in London employer: Cloud Decisions
Join a leading Microsoft Partner renowned for its commitment to employee development and a vibrant work culture. With exceptional benefits including private health care, generous annual leave, and a strong focus on personal growth through funded training, this role as a 1st Line Support Engineer offers a unique opportunity to thrive in a supportive environment while working with cutting-edge Microsoft technologies. Experience a workplace where hard work is recognised and career progression is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engiener in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft tech knowledge. Make sure you can talk confidently about Azure, Office 365, and other relevant tools. We want to see that you’re not just a fan but a knowledgeable user!
✨Tip Number 3
Show off your customer-centric mindset during interviews. Share examples of how you've gone above and beyond for customers in past roles. This is key for a 1st Line Support Engineer!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Support Engiener in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight your experience with Microsoft technologies like Azure and Office 365, and don’t forget to mention any relevant certifications you have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-centric nature and your eagerness to learn. Let us know why you’re excited about working with a Microsoft powerhouse like us!
Showcase Your Team Spirit:We love a good team player! In your application, share examples of how you've worked well in a close-knit team before. It’ll show us that you’re ready to jump into our collaborative environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to see your application and get you started on this exciting journey with us at StudySmarter.
How to prepare for a job interview at Cloud Decisions
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies like Azure, Office 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles or projects. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
As a 1st Line Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've handled customer queries or resolved issues in the past. Highlight your customer-centric approach and how you build relationships to ensure satisfaction.
✨Demonstrate Your Team Spirit
This role requires working closely with a team, so be ready to talk about your experiences collaborating with others. Share specific instances where you contributed to a team project or helped a colleague solve a problem. It’s all about showing you can thrive in a close-knit environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
