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For Companies At a Glance
- Tasks: Support customers with advanced IT issues and manage migrations in a dynamic team.
- Company: Join a fast-growing IT Managed Services business delivering top-notch Microsoft solutions.
- Benefits: Enjoy hybrid work, certified Microsoft training, and a competitive salary up to £37k.
- Why this job: Perfect for ambitious tech enthusiasts eager to learn and grow in a collaborative environment.
- Qualifications: Experience in customer support and familiarity with Microsoft technologies is essential.
- Other info: Work just one day a week in the office while enjoying a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
This range is provided by Cloud Decisions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hybrid working – Just 1 day a week
Hiring due to internal promotion
Who\’s it for?
Our customer is a fast-growing IT Managed Services business delivering IT services to a range of customers. They cover a variety of Microsoft EUC/Desktop technologies and you will resolve customer incidents/support issues as well as deliver some migrations.
What should you know / what are tasks you\’ll do?
Supporting their customer portfolio to resolve support issues to an advanced 2nd line or 3rd line within a busy remote EUC/Desktop support services team, as well as undertake some remote migration projects if you\’re interested (Remote/Hybrid) and working across a range of technologies including:
- Microsoft 365
- M365 Admin Center
- Intune / Conditional Access / Autopilot
- Security groups
- DNS/DHCP
- Veeam Backup
Ideally with the following:
- Project installations including Email/SharePoint Migrations
- Network router re-config
Personality needs:
- Good communications and customer service mindset
- Strong work ethic + calm approach
- Be happy to work in an office 1 day a week as this is a hybrid role
Please note if you work in a large enterprise organization just doing advanced customer services and logging tickets you will need to know more as I\’ve outlined above!
This is a great opportunity for an ambitious support desk engineer, service desk analyst with a great positive attitude to working for customers, who wants to learn, Microsoft certify and collaborate in a great team.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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L2 Support Team Engineer - EUC/Desktop employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support Team Engineer - EUC/Desktop
✨Tip Number 1
Familiarize yourself with the specific Microsoft technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure Virtual Desktop. Having hands-on experience or relevant certifications in these areas will make you stand out during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved support issues in the past. Highlighting your calm approach and strong work ethic will resonate well with the hiring team.
✨Tip Number 3
Since this role involves remote migration projects, be ready to discuss any previous experience you have with migrations, especially related to Email or SharePoint. Showing your interest in taking on these projects can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your adaptability to hybrid working environments. Emphasize your willingness to collaborate in a team setting while also being effective in a remote capacity, as this is crucial for the role.
We think you need these skills to ace L2 Support Team Engineer - EUC/Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft 365, Intune, and other technologies mentioned in the job description. Use specific examples to demonstrate your skills in resolving support issues and managing user accounts.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your customer service mindset and how your calm approach has helped you in previous support roles. Be sure to align your experiences with the tasks outlined in the job description.
Showcase Your Technical Skills: If you have certifications or training related to Microsoft technologies, be sure to include them. Highlight any experience with migrations, project installations, or server administration that aligns with the responsibilities of the position.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical support. Prepare examples from your past experiences that showcase your problem-solving abilities and your approach to handling difficult situations.
How to prepare for a job interview at Cloud Decisions
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Microsoft 365, Intune, and other relevant technologies. Highlight specific incidents you've resolved and how you approached them.
✨Demonstrate Customer Service Skills
Since the role emphasizes a good customer service mindset, share examples of how you've effectively communicated with customers and resolved their issues in previous roles.
✨Express Your Willingness to Learn
Mention your eagerness to learn and grow within the company. Discuss any certifications you're pursuing or interested in, especially related to Microsoft technologies.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific support scenarios. Practice articulating your thought process and problem-solving approach clearly.
