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- Tasks: Monitor and maintain infrastructure health, responding to alerts and resolving issues.
- Company: Join a rapidly growing Microsoft Consulting Partner with a fun and inclusive culture.
- Benefits: Enjoy hybrid work, generous time off, and competitive salary up to £45,000.
- Why this job: Be the heartbeat of a dynamic support team in a booming tech sector.
- Qualifications: Experience with Windows Server/VMWare is essential; IT support experience preferred.
- Other info: Work 4 days on, 4 days off, with remote options for weekend shifts.
The predicted salary is between 36000 - 54000 £ per year.
Infrastructure Monitoring & Support Engineer - 3 Positions Available! To £45,000 + Excellent Benefits (Negotiable for the right person) Hybrid Role with an Exceptional Number of Days off Work Location: London (SE1) or Newport in Wales (NP10)
Enterprise Microsoft Consulting Partner | Rapidly growing organization - 50% revenue growth last year | Enviable Company Culture with an Inclusive and Fun Atmosphere
The Infrastructure Monitoring Team is responsible for maintaining the health of the organization's estate (both customer and internal). This is achieved by maintaining a 24/7/365 engineer presence and responding to proactive and real-time alerting from a Remote Monitoring and Management (RMM) platform and carrying out investigation and remediation for areas covering availability, network health, storage capacity, antivirus, patching, backup jobs, performance, hardware issues and other infrastructure related issues.
This is a hybrid working position working 4 days on, 4 days off, meaning 50% of your time can be off shift. Engineers are required to be office based during any weekday day shifts and can be fully remote for any shifts falling on a weekend or bank holiday. Visits to the various Data Centres will be required when on-site physical access is needed (e.g., hardware swap outs), or to customer site for on-premise equipment. Shifts are 12 hours long (including a 1 hour lunch break mid-shift).
Key Responsibilities:
- Investigating why a device has gone offline (Server, Switch, Host, Firewall etc.) and carrying out remediation to restore service.
- Providing details of where storage is being consumed on disks, SAN volumes, ESXi Host datastores etc.
- Addressing issues with failed Veeam backup jobs and ensuring jobs are successfully re-run.
- Making vendor warranty claims in the event of a hardware component failure.
- Reviewing any failed windows updates and reapplying.
- Diagnosing any issues with mail flow on Exchange servers.
- Investigating any performance related alerts of high CPU, Memory or Disk I/O to identify root cause and suggested remediation.
- Reviewing AV activity to ensure threats have been quarantined.
Previous Experience:
- Proficient at triaging and prioritizing multiple cases based on impact and severity.
- Experience with Windows Server / VMWare is essential.
- Experience with Exchange, Office 365, Active Directory is preferred.
What to do next... simply get in touch/apply here!
Infrastructure Monitoring Engineer employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Monitoring Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, VMWare, and Exchange. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for technical interviews by practising common troubleshooting scenarios related to infrastructure monitoring. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Showcase your ability to work in a team-oriented environment. Highlight any past experiences where collaboration was key to resolving issues, as this role emphasises teamwork and communication within the support team.
We think you need these skills to ace Infrastructure Monitoring Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support, Windows Server, and VMWare. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for infrastructure monitoring and your understanding of the role. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully triaged and resolved technical issues in the past. This will demonstrate your ability to handle the responsibilities of the Infrastructure Monitoring Engineer role.
Highlight Teamwork and Communication: Since the role involves working within a team, emphasise your ability to collaborate effectively. Share instances where you've worked with others to achieve a common goal or resolve complex issues.
How to prepare for a job interview at Cloud Decisions
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Infrastructure Monitoring Engineer. Familiarise yourself with key tasks such as investigating device outages, managing storage, and addressing backup issues. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in IT support or similar roles. Highlight specific examples where you've triaged alerts, resolved technical issues, or worked with Windows Server and VMWare. This will show that you have the practical skills needed for the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, and the technologies they use. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach problem-solving in high-pressure situations. You might be asked to describe a time when you had to diagnose a complex issue or manage multiple alerts simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
