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- Tasks: Monitor and support infrastructure, ensuring optimal performance and quick issue resolution.
- Company: Join a rapidly growing consultancy with an inclusive and fun culture.
- Benefits: Enjoy a competitive salary, excellent benefits, and a hybrid work schedule.
- Why this job: Be the heartbeat of tech support and make a real impact in a booming sector.
- Qualifications: Experience in IT support, Windows Server, and VMware is essential.
- Other info: Flexible shifts with 50% off time for work-life balance and career growth opportunities.
The predicted salary is between 36000 - 54000 ÂŁ per year.
Infrastructure Monitoring & Support Engineer – 3 Positions Available!
To ÂŁ45,000 + Excellent Benefits (Negotiable for the right person)
Hybrid Role with an Exceptional Number of Days off Work
Location: London (SE1) or Newport in Wales (NP10)
Enterprise Microsoft Consulting Partner | Rapidly growing organization – 50% revenue growth last year | Enviable Company Culture with an Inclusive and Fun Atmosphere
“Without a doubt, the people within this organization are the best thing about working here. Everyone is friendly, down to earth, and happy to help which makes for a dynamic and caring work environment. I don’t dread going into the office, I love it here” – Current Employee
“A super-slick company in a booming sector – Work for a Multi-award-winning Group”
Cloud Decisions have partnered with an ultra-high growth and super slick Consultancy practice. The consultancy is at a new stage of growth and fresh development pathways have been set to assist more clients with their transformation journeys into the Cloud and beyond. The consultancy offers high-level support to help them deliver their projects. Founded in 2006, this established group have acquired several successful IT companies all over the UK, opening an endless number of opportunities for ambitious Tech-wizards who want to progress in their career. As well as hosting on-prem solutions for enterprise level customers, this diverse and multi-skilled partner have fully submerged themselves within the Cloud, giving you exposure to a wide range of cutting-edge technologies.
The Infrastructure Monitoring Engineer – The heartbeat of the support team
The Infrastructure Monitoring Team is responsible for maintaining the health of the organization\’s estate (both customer and internal). This is achieved by maintaining a 24/7/365 engineer presence and responding to proactive and real-time alerting from a Remote Monitoring and Management (RMM) platform and carrying out investigation and remediation for areas covering availability, network health, storage capacity, antivirus, patching, backup jobs, performance, hardware issues and other infrastructure related issues. In a nutshell, you’re the technological GP of the practice – a VIP!
The art of work-life balance
This is a hybrid working position working 4 days on, 4 days off, meaning 50% off your time can be off shift– chilling! Engineers are required to be office based during any weekday day shifts and can be fully remote for any shifts falling on a weekend or bank holiday. Visits to the various Data Centres will be required when on-site physical access is required (e.g., hardware swap outs), or to customer site for on-premise equipment.
Shifts are 12 hours long (including a 1 hour lunch break mid-shift)
A typical working pattern (based on a team of six) consists of the following shifts that will reset after eight weeks (this is the full time equivalent of a 38.5 hour week): Any shift that falls on the weekend will have the luxury of working from home.
- 4 x 07:00 – 19:00 Day Shifts
- 4 x Rest Days
- 4 x 07:00 – 19:00 Day Shifts
- 4 x Rest Days
- 4 x 19:00 – 07:00 Night Shifts
- 4 x Rest Days
Key Responsibilities:
- Investigating why a device has gone offline (Server, Switch, Host, Firewall etc.) and carrying out remediation to restore service (restarting services via remote access or identifying if fault is hardware, power or network related)
- Providing details of where storage is being consumed on disks, SAN volumes, ESXi Host datastores etc. (and allocating more space where required by extending disks and provisioning more storage)
- Addressing issues with failed Veeam backup jobs and ensuring jobs are successfully re-run
- Making vendor warranty claims in the event of a hardware component failure (or escalating details to SysGroup sales for quotes if warranty not in place)
- Reviewing any failed Windows updates and reapplying (via the RMM Patch-on-Demand service)
- Diagnosing any issues with mail flow on Exchange servers (e.g. BackPressure)
- Investigating any performance related alerts of high CPU, Memory or Disk I/O to identify root cause and suggested remediation
- Reviewing AV activity to ensure threats have been quarantined, and manually updating AV definitions or programs when automatic updates have failed
Previous Experience:
Due to the nature of alert management, the Infrastructure Monitoring Engineers must be proficient at triaging and prioritizing multiple cases based on impact and severity, and efficiently work through and resolve cases though to completion and ensure active issues remain low.
- Applicants welcome from both MSPs and internal roles.
- You could have done IT Support in some capacity, but experience in a similar role is preferred
- Experience with Windows Server / VMWare is essential
- Experience with Exchange, Office 365, Active Directory is preferred
What to do next… simply get in touch/apply here!
Cloud Decisions are proud to be part of Microsoft UK\’s Partner Talent Services and able to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background
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Infrastructure Monitoring Engineer employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Monitoring Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in infrastructure monitoring. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your expertise in monitoring systems, make sure to share them during interviews. It’s a great way to demonstrate your hands-on experience and passion for the field.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as an Infrastructure Monitoring Engineer. Think about how you’d handle downtime or performance issues, and be ready to discuss your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about connecting talented individuals with amazing opportunities. Plus, it gives us a chance to see your application in the best light possible. So, what are you waiting for? Get applying!
We think you need these skills to ace Infrastructure Monitoring Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Monitoring Engineer role. Highlight relevant experience with Windows Server, VMWare, and any troubleshooting skills that show you can handle the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for working in a hybrid environment and contributing to a fun company culture.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. Whether it's restoring service after a device goes offline or managing backup jobs, we want to see your problem-solving prowess in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, VMWare, and Exchange. Be ready to discuss your experience with these technologies in detail, as they are crucial for the Infrastructure Monitoring Engineer role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved technical issues in the past. Highlight your ability to prioritise cases based on impact and severity, as this is key to succeeding in the role.
✨Understand the Company Culture
Familiarise yourself with the company's inclusive and fun atmosphere. Be ready to share how you can contribute to this culture and why you’d love to be part of their dynamic team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s growth plans. This shows your genuine interest and helps you assess if it’s the right fit for you, especially given their rapid expansion.