At a Glance
- Tasks: Prepare, configure, and deploy customer devices while supporting the service desk team.
- Company: A Bournemouth-based Managed Service Provider with a supportive team culture.
- Benefits: Up to £27,000 salary, clear career progression, and hands-on experience.
- Other info: Great opportunity for growth into 1st, 2nd, and 3rd line support.
- Why this job: Kickstart your IT career in a dynamic environment with modern technologies.
- Qualifications: Interest in IT support and good documentation skills are essential.
The predicted salary is between 27000 - 27000 € per year.
Overview Bournemouth – fully onsite. We’re working with a Bournemouth-based Managed Service Provider looking for a Desktop Engineer to join their growing service desk team. This is an excellent opportunity for someone looking to build a long‑term career in IT support within a hands‑on MSP environment. You’ll be responsible for preparing, configuring and deploying customer devices across desktops, laptops, mobiles and tablets, while also supporting the wider service desk team when required.
Responsibilities
- Building and deploying Windows desktops, laptops, mobiles and tablets
- Installing operating systems, Microsoft 365 applications and endpoint security tools
- Managing asset records, stock and lifecycle documentation
- Supporting hardware refreshes, repairs and decommissioning
- Preparing and shipping equipment to end users
- Logging and managing tickets through ConnectWise
- Escalating issues to 2nd line support with clear documentation
Qualifications
- Ability to work onsite in Bournemouth daily
- Genuine interest in IT support, endpoint builds or troubleshooting
- Strong attention to detail and good documentation habits
- Positive attitude and willingness to learn
- Comfortable speaking with users and supporting customers
- Exposure to Windows, Microsoft 365, Intune, Autopilot or ticketing systems is beneficial
Benefits
- Up to £27,000 basic salary
- Clear progression path into 1st, 2nd and 3rd line support
- Hands‑on MSP experience across multiple customer environments
- Supportive and sociable team culture
- Exposure to modern workplace and endpoint technologies
This role would suit an IT Technician, Desktop Engineer, Service Desk Analyst or Desktop Support Engineer looking to take the next step in their career. Interested? Apply now or message me directly for more information.
Desktop Engineer employer: Cloud Decisions
Join a dynamic Managed Service Provider in Bournemouth, where you'll thrive in a supportive and sociable team culture that values hands-on experience and professional growth. With a clear progression path into advanced support roles and exposure to cutting-edge technologies, this is an excellent opportunity for those passionate about IT support to build a rewarding long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer
✨Tip Number 1
Get to know the company! Research their culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since this role involves deploying devices and troubleshooting, brush up on your Windows and Microsoft 365 knowledge. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local IT meetups. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desktop Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Desktop Engineer role. Highlight any relevant IT support experience, especially with Windows, Microsoft 365, or ticketing systems, to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of your troubleshooting skills or any hands-on experience you've had with endpoint builds.
Show Off Your Attention to Detail:Since we value good documentation habits, make sure your application is free from typos and clearly formatted. This will demonstrate your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech
Make sure you brush up on your knowledge of Windows, Microsoft 365, and any endpoint security tools mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Whether it's troubleshooting a stubborn device or managing a ticket through a system like ConnectWise, having specific stories ready will demonstrate your hands-on experience and problem-solving abilities.
✨Be Ready to Discuss Documentation
Since attention to detail and good documentation habits are key for this role, think about how you've managed asset records or lifecycle documentation in previous positions. Be prepared to explain your process and why it matters in an IT support context.
✨Engage with Enthusiasm
A positive attitude can go a long way! Show your genuine interest in IT support and your eagerness to learn. Engage with your interviewers by asking questions about the team culture and the types of projects you'll be working on. This will help you stand out as a candidate who is not just qualified, but also excited about the opportunity.
