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For Companies At a Glance
- Tasks: Provide top-notch support for ERP users and resolve issues efficiently.
- Company: Join a growing team in a supportive, customer-first culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic work environment with clear paths for career progression.
- Why this job: Make a real difference by helping clients with innovative ERP solutions.
- Qualifications: Experience with ERP systems and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Poole (Hybrid working available)
We’re looking for a D365 Support Engineer to join a growing and collaborative team, delivering high-quality ERP support and exceptional customer experience.
The Role
This is a hands-on support role focused on delivering reliable, high-quality assistance to ERP users. You’ll take ownership of issues from first contact through to resolution, ensuring clear communication and a consistently professional customer experience.
What You’ll Be Doing
- Designing and delivering high-quality customer support aligned to service standards
- Owning and resolving support tickets end-to-end
- Investigating and diagnosing system issues, identifying root causes
- Communicating clearly with clients, translating technical details into simple updates
- Maintaining accurate documentation and contributing to the knowledge base
- Supporting testing, system updates, and release tracking
What We’re Looking For
- Experience supporting ERP systems (ideally Microsoft Business Central)
- Strong troubleshooting and problem-solving skills
- Experience working with ticketing systems and structured support frameworks
- Ability to communicate technical information clearly to non-technical users
- A proactive, methodical, and collaborative approach
Why Join?
- Join a supportive and professional team with a strong customer-first culture
- Opportunities for personal development and career progression
- Hybrid working and a modern office environment
- Competitive salary and benefits package
Working Setup
Based in Poole with hybrid working available
Full-time, Monday to Friday
Interested? Apply now or get in touch to learn more.
D365 Support Engineer employer: Cloud Decisions
Contact Detail:
Cloud Decisions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the company or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you'd handle specific ERP issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain technical concepts in simple terms. This will demonstrate your ability to connect with non-technical users, which is key for a D365 Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace D365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, especially Microsoft Business Central. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering high-quality customer support and how your proactive approach can benefit our team. Keep it clear and engaging – we love a good story!
Showcase Your Communication Skills: Since you'll be translating technical details for non-technical users, make sure your application reflects your ability to communicate clearly. Use simple language and examples that demonstrate your knack for making complex info easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Cloud Decisions
✨Know Your ERP Stuff
Make sure you brush up on your knowledge of ERP systems, especially Microsoft Business Central. Be ready to discuss your previous experiences and how you've tackled support issues in the past. This will show that you’re not just familiar with the system but can also provide valuable insights.
✨Master the Art of Communication
Since you'll be translating technical jargon into simple terms for clients, practice explaining complex concepts in layman's terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key to ensuring a great customer experience!
✨Show Off Your Problem-Solving Skills
Prepare some examples of challenging support tickets you've resolved. Think about the steps you took to diagnose the issue and how you communicated with the user throughout the process. This will demonstrate your troubleshooting skills and proactive approach.
✨Get Familiar with Ticketing Systems
If you have experience with specific ticketing systems, be ready to discuss them. If not, do a bit of research on common frameworks used in support roles. Showing that you understand structured support processes will give you an edge in the interview.