At a Glance
- Tasks: Support customers, configure devices, troubleshoot issues, and learn modern business technologies.
- Company: Growing tech business in Poole/Bournemouth with a friendly team culture.
- Benefits: £27,000 salary, structured training, Microsoft certification opportunities, and clear career progression.
- Other info: Ideal for recent graduates or tech enthusiasts eager to learn and grow.
- Why this job: Kickstart your IT career with hands-on experience and exposure to cutting-edge technologies.
- Qualifications: Degree in IT or related field, strong interest in technology, and good communication skills.
The predicted salary is between 27000 - 27000 € per year.
Are you an IT graduate or early-career tech enthusiast looking for a genuine pathway into the world of IT support, cloud technologies, business systems and modern workplace solutions? We’re working with a growing technology business in the Poole/Bournemouth area that’s looking for ambitious graduates to join their support and solutions team. This is a fantastic opportunity to build a long-term career across managed IT services, Microsoft technologies, customer support and business systems consulting.
You’ll gain hands-on experience supporting users, configuring devices and systems, troubleshooting technical issues, and learning how modern businesses use Microsoft technologies including Microsoft 365, Intune, Dynamics 365 Business Central and endpoint management tools. This role is ideal for someone who enjoys solving problems, learning new technology, helping people and wants exposure to both technical support and business-facing consultancy.
What You’ll Be Doing- Supporting customers via phone, email and ticketing systems.
- Building, configuring and deploying laptops, desktops and mobile devices.
- Supporting Microsoft 365 environments and business applications.
- Learning to troubleshoot and resolve software, hardware and user issues.
- Working with technologies such as Intune, Autopilot, Defender and Dynamics 365 Business Central.
- Maintaining accurate ticket updates, documentation and asset records.
- Assisting with device lifecycle management, repairs, refreshes and decommissioning.
- Supporting software testing, upgrades and release activities.
- Escalating complex issues with clear notes and diagnostics.
- Working closely with experienced engineers and consultants to develop your skills.
- A degree in IT, Computer Science, Business Technology or a related subject — or equivalent hands-on experience.
- Strong interest in technology, systems and troubleshooting.
- Good communication and customer service skills.
- Organised, detail-oriented and eager to learn.
- Comfortable working onsite in the Poole/Bournemouth area every day.
- A positive, proactive attitude and willingness to get stuck in.
- Exposure to Microsoft 365, Intune, Autopilot or Dynamics 365.
- Experience building or troubleshooting Windows devices.
- Knowledge of ticketing systems or IT support environments.
- Home lab projects, certifications or personal tech projects.
- Interest in cloud, infrastructure, ERP systems or managed services.
- £27,000 starting salary.
- Clear progression pathway into 1st/2nd line support, cloud engineering or consultancy.
- Structured training and mentoring from experienced technical teams.
- Microsoft certification opportunities.
- Exposure to real-world customer environments and technologies.
- Friendly and sociable team culture.
- A brilliant first step into a long-term IT career.
Whether you’re a recent graduate, IT college leaver, or someone with strong hands-on technical interest, this is an opportunity to build valuable experience across both IT support and business technology solutions.
Graduate IT Engineer in Bournemouth employer: Cloud Decisions
Join a dynamic and growing technology business in the Poole/Bournemouth area, where you will embark on a rewarding career as a Graduate IT Engineer. With a starting salary of £27,000, you'll benefit from structured training, mentoring from experienced professionals, and clear pathways for progression into various IT roles. The friendly and sociable team culture fosters collaboration and innovation, making it an ideal environment for ambitious graduates eager to develop their skills in IT support and modern business solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Engineer in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your university alumni, attend local tech meetups, or join online forums. The more people you connect with, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or LinkedIn message. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Use mock interviews with friends or family to build confidence. Remember, showing your problem-solving skills is key in this field!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your interest in our company culture and values right from the start.
We think you need these skills to ace Graduate IT Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant projects or coursework that show your interest in IT support and cloud technologies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about technology and how you can contribute to our team. Share specific examples of your problem-solving skills and eagerness to learn.
Show Off Your Tech Savvy:If you've worked with Microsoft 365, Intune, or any other relevant tech, make sure to mention it! Even personal projects or home labs can demonstrate your enthusiasm and hands-on experience.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies like Microsoft 365, Intune, and Dynamics 365. Being able to discuss these tools confidently will show your enthusiasm for the role and your readiness to dive into IT support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, whether in a project or personal setting. This will demonstrate your troubleshooting abilities and your proactive approach to solving problems.
✨Practice Your Communication
Since this role involves supporting customers, practice explaining technical concepts in simple terms. Good communication skills are key, so think about how you can convey complex ideas clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s tech stack, team culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
