At a Glance
- Tasks: Prepare, configure, and deploy customer devices while supporting the service desk team.
- Company: Bournemouth-based Managed Service Provider with a supportive team culture.
- Benefits: Up to £27,000 salary, clear progression path, and Microsoft certification opportunities.
- Other info: Great opportunity for growth in a sociable team.
- Why this job: Kickstart your IT career in a hands-on environment with modern technologies.
- Qualifications: Interest in IT support and strong attention to detail.
The predicted salary is between 27000 - 27000 € per year.
We’re working with a Bournemouth-based Managed Service Provider looking for a Desktop Engineer to join their growing service desk team. This is an excellent opportunity for someone looking to build a long-term career in IT support within a hands-on MSP environment.
You’ll be responsible for preparing, configuring and deploying customer devices across desktops, laptops, mobiles and tablets, while also supporting the wider service desk team when required.
What you’ll be doing:
- Building and deploying Windows desktops, laptops, mobiles and tablets
- Provisioning devices using Microsoft Intune / Autopilot
- Installing operating systems, Microsoft 365 applications and endpoint security tools
- Managing asset records, stock and lifecycle documentation
- Supporting hardware refreshes, repairs and decommissioning
- Preparing and shipping equipment to end users
- Providing 1st line support cover during busy periods
- Logging and managing tickets through ConnectWise
- Escalating issues to 2nd line support with clear documentation
What they’re looking for:
- Someone able to work onsite in Bournemouth daily
- A genuine interest in IT support, endpoint builds or troubleshooting
- Strong attention to detail and good documentation habits
- A positive attitude and willingness to learn
- Comfortable speaking with users and supporting customers
- Exposure to Windows, Microsoft 365, Intune, Autopilot or ticketing systems is beneficial
Why apply?
- Up to £27,000 basic salary
- Clear progression path into 1st, 2nd and 3rd line support
- Microsoft certification pathway including AZ-900, SC-900, MS-900 & MD-102
- Hands-on MSP experience across multiple customer environments
- Supportive and sociable team culture
- Exposure to modern workplace and endpoint technologies
This role would suit an IT Technician, Desktop Engineer, Service Desk Analyst or Desktop Support Engineer looking to take the next step in their career.
Interested? Apply now or message me directly for more information.
Desktop Engineer in Bournemouth employer: Cloud Decisions
Join a dynamic Managed Service Provider in Bournemouth as a Desktop Engineer, where you'll thrive in a supportive and sociable team culture. With a clear progression path into advanced support roles and opportunities for Microsoft certification, this position offers a fantastic environment for personal and professional growth while working hands-on with modern technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer in Bournemouth
✨Tip Number 1
Network like a pro! Attend local tech meetups or events in Bournemouth to connect with other IT enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer for IT support roles or projects. This not only boosts your skills but also shows potential employers that you're proactive and passionate about IT support.
✨Tip Number 3
Prepare for interviews by practising common questions related to desktop engineering and IT support. We recommend doing mock interviews with friends or using online platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Desktop Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Engineer role. Highlight any relevant experience with Windows, Microsoft 365, or ticketing systems. We want to see how your skills match what we're looking for!
Show Your Passion:In your cover letter, let us know why you're genuinely interested in IT support and endpoint builds. A positive attitude and willingness to learn can really make you stand out from the crowd!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Good documentation habits are key in this role, so show us you can communicate effectively right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Cloud Decisions
✨Know Your Tech
Make sure you brush up on your knowledge of Windows, Microsoft 365, Intune, and Autopilot. Be ready to discuss how you've used these tools in the past or how you'd approach common issues. This shows you're not just interested in the role but also have a genuine passion for IT support.
✨Show Off Your Documentation Skills
Since attention to detail is key for this role, prepare examples of how you've documented processes or managed asset records in previous positions. Bring along any relevant documentation samples if possible; it’ll demonstrate your organisational skills and commitment to clear communication.
✨Practice Your Customer Interaction
You'll be supporting users directly, so practice explaining technical concepts in simple terms. Think about scenarios where you've helped someone troubleshoot an issue and be ready to share those experiences. This will highlight your ability to communicate effectively with customers.
✨Be Ready to Learn
Express your enthusiasm for learning and growing within the company. Mention any certifications you're interested in pursuing, like the Microsoft pathways they offer. Showing that you're eager to develop your skills will resonate well with the interviewers.
