Customer Success Manager (FinOps Focus)

About Cloud Capital: Cloud Capital is a pioneering force at the forefront of the cloud efficiency space. We help growing technology companies slash their cloud infrastructure costs. Our cutting‑edge SaaS platform offers powerful forecasting and planning capabilities, enabling our clients to make smarter, data‑driven decisions. Using innovative software, we maximize customer cost savings while minimizing cloud commitment risks, ensuring our clients can scale their businesses without financial constraints. This is an opportunity to join a well‑funded startup operating in a massive, fast‑growing market.

Join us on our mission to optimise cloud spending across the board, providing CFOs with crystal‑clear visibility into cloud spending, freeing engineers from the burdens of cost commitments, and leveraging financial markets to mitigate risk for all stakeholders. Our unique and innovative approach ensures that our customers can achieve efficient cloud spend in harmony with cloud providers' capabilities and offerings.

Location: London, UK (Hybrid in person ~3 days per week)

Type: Full‑time, Individual Contributor

Cloud Capital is redefining how CFOs and engineers manage cloud costs. We’re looking for our first Customer Success Manager to support customers across the full lifecycle, from onboarding to long‑term success and account growth. This is a foundational role in a fast‑growing startup — perfect for someone who thrives in a hands‑on, customer‑facing environment and wants to influence how we engage, retain, and grow our customer base as we scale.

About the Role: We’re looking for a proactive Customer Success Manager to join our growing team and own end‑to‑end customer relationships across our cloud cost optimisation offering. You’ll be responsible for guiding customers through onboarding (non‑technical), running regular check‑ins, and serving as the primary point of contact for customer finance and operations teams. The role will also include leading quarterly finance‑focused reviews with CFOs and senior stakeholders to help customers optimise cloud spend and drive business outcomes. As one of the early hires in the customer success function, you’ll have the opportunity to build out processes from the ground up, shape best practices, and directly influence how we deliver value to customers as we scale.

Key Responsibilities:

• Customer Success & Expansion (Primary Focus)
• Account Ownership: Own customer relationships post‑sale, acting as the key point of contact for finance and operations stakeholders.
• Customer Engagement: Run regular customer calls and quarterly business reviews (QBRs) with finance leadership (CFOs, FP&A, FinOps). Clearly articulate value prop and future opportunities for efficiency.
• Business Partner & Value Optimisation: Partner with customers to identify opportunities for efficiency, improved reporting, and cost transparency.
• Account Health: Maintain accurate account health data and ensure customers are achieving expected value from the platform.
• Retention & Risk Management: Proactively identify risks to account retention or satisfaction and take steps to mitigate.

• Internal Collaboration
• Cross‑Functional Collaboration: Coordinate internally with Product, Sales, and Operations to ensure customer needs are met.
• Process Setup: Support basic flow building and operational setup for customer accounts. This will be the first CS hire so there is incredible opportunity to build processes from the ground up.

What We Are Looking For:

Experience:

• 5+ years in B2B SaaS with consistent attainment in mid‑market motions within Customer Success/Account Management.
• Experience building strong relationships and strategic partnerships with customers.
• Background or familiarity with AWS is a plus (but not required).
• Background or familiarity with Finance, FinOps, or cloud infrastructure is a plus (but not required).

Skills and Competencies:

• Strong communicator and relationship builder who acts as a strategic business partner to customers.
• Comfortable engaging with finance stakeholders and interpreting billing or cost data.
• Strong documentation, CRM, and project coordination habits.
• Curious, coachable, and excited to shape a new function from scratch.
• Excited by the opportunity to create and refine processes from scratch in a fast‑growing environment.

Why Join Cloud Capital? We’re tackling one of the biggest unsolved problems in SaaS: helping CFOs manage and optimise cloud spend without taking on commitment risk. Backed by $7.7M in funding from top US and European investors, our experienced founding team has lived this pain firsthand, and built and exited companies before. Our platform is already used by fast‑scaling, VC‑backed startups spending millions on cloud. It gives finance leaders visibility, control, and savings, without locking them into rigid deals. It’s a uniquely differentiated solution in a huge and growing market. This is a career‑defining opportunity with serious upside: a leadership‑level base, meaningful equity, full benefits, and the chance to shape a breakout company from day one. We move fast, operate with high trust, and believe:

• Truth beats consensus – we surface what’s real, fast.
• Debate is healthy – we challenge ideas, not people, then align and commit.
• Bias for action – we make smart bets and learn by doing.
• Ownership matters – see it, fix it, share it.

Location: This is a hybrid role currently based in Farringdon, London, with an expectation of ~3 in‑office days per week for hands‑on team collaboration, faster coaching and culture building. Occasional travel for team offsites and company‑wide gatherings is expected.

How to Apply: Please send your resume, a short note on why this role excites you, and examples of past sales playbooks you have built and teams you have scaled to careers@cloudcapital.co. We review every application and respond within one week. Cloud Capital is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds, experiences, and perspectives. If you are unsure you meet every requirement, please apply – we value potential and growth. No recruiters please.